Help me! I can't download episodes 2-5 (PS4)

I can't download episodes 2-5 (PS4)

I have the physical copy of Batman The Telltale Series. The disc has only the first episodes. The rest of the episodes are purchased, but not downloaded. The service to download the episodes is unavailable. Telltale support does not respond to my messages.

Does anyone have this same problem on PS4 or Xbox?
How to solve this problem?

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