Unable to play episode 5 in season 1

Problem:
After waiting for the credits to roll after episode 4 I am unable to play episode 5. When I go to start playing, the only option is episode 4 which resumes at the point where Lee is bitten by a zombie. No matter what choices are taken the game keeps starting me off at this point, I can't access any episode 5 content.

Troubleshooting done:

  • Waited for the episode 4 credits to roll
  • Tried without waiting for credits
  • Confirmed the episode 5 is listed as downloaded in-game

PC details:
Platform: Steam
Windows 8.1

Troubleshooting tool upload:
https://www.box.com/s/xrwb6eszib5fhyss3ouq

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please do a search on your computer for prefs.prop. You should only have one copy of this file in your save game directory. If you find another copy elsewhere, this needs to be removed. Usually this duplicate file can be found in either a Gamedata folder adjacent to your save directory, or in your installation folder. If you are playing on Steam, you will need to find the Walking Dead game data within your Steam installation folder. If you remove this prefs file, but still experience the issue, then it's possible the duplicate file is being recognized instead of the prefs in your save directory. Please take the duplicate file and move it into your save folder (which will overwrite the existing file). You may want to back-up both of these files before attempting this process, just in case.

    Unfortunately, if this does not resolve your issue, then your prefs file has most likely been corrupted. This is rare, but can happen if the save is compromised (for example, if the game crashes during an autosave, or if the game is closed using Task Manager). If this is the case, then the corrupted prefs can no longer be used and should be removed from your computer to prevent any further complications.

  • Thank you Telltale Mike, your advice was spot on.

    Copied prefs.prop, renamed both files just in case. This set me back a bit earlier in the story (garage scene) but not too far. I am now into episode 5 and loving it.

    Please do a search on your computer for prefs.prop. You should only have one copy of this file in your save game directory. If you find anothe

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome, enjoy the game!

    astt100 posted: »

    Thank you Telltale Mike, your advice was spot on. Copied prefs.prop, renamed both files just in case. This set me back a bit earlier in the story (garage scene) but not too far. I am now into episode 5 and loving it.

This discussion has been closed.