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Black Screen and then closes

BloodyMinaBloodyMina
edited March 2014 in The Walking Dead - Season 2 - PC/Mac Support

Hi
I just loaded episode 2 of season 2, but every time i want to start
the game, i get a black screen and then the game crahes D=
So i can't do anything with setting or so.I play it on steam and already checked
the game files and no file is missing or so.Im pretty sad,bc i waited so long
(like the others^^).
Also waiting for the new wolf among us =p

Update: I disconnected my XBOX Controller and now it starts O.o
i thought this game has full controller support ?

So please i wanna play!!!!! .
And good job btw ^^

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Below are a few possible solutions:

    1) Ensure you have the latest drivers

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    If this does not resolve your issue, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into this reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    Again, apologies for the inconvenience you are experiencing, after receiving the information from your support tool, we will be able to assist you further.

This discussion has been closed.