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Season 1 didnt start

DrMedGonzoDrMedGonzo
edited March 2014 in The Walking Dead - PC/Mac Support

I buyed the game @ release date on my old Win 7 PC....it worked fine.
Now i´ve buyed Season 2 and cant find my old savegames....i forgot to back them up...
Now i want to play S1 again, to get my old (new) Savegame again. But it crashes directly when i hit the desktop shortcut. I use Win 8 @ the moment. Any suggestions?

Here is the file from the support tool: http://www.file-upload.net/download-8703145/TWD_support_data_pc.zip.html

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. I recommend upgrading to Windows 8.1 for free, as that has been known to fix this issue for some users. Can you please clarify if you are receiving an error message when the game crashes? Any more information about what the error message says can help me assist you further.

  • DrMedGonzoDrMedGonzo

    thx for the reply! I allready use Windows 8.1. I copied the problemdetails from the error message...but they are in german...maybe you can find the problem in them:

    Problemsignatur:
    Problemereignisname: BEX
    Anwendungsname: WalkingDead101.exe
    Anwendungsversion: 2012.4.23.11302
    Anwendungszeitstempel: 4f95f664
    Fehlermodulname: StackHash_5861
    Fehlermodulversion: 0.0.0.0
    Fehlermodulzeitstempel: 00000000
    Ausnahmeoffset: PCH_7B_FROM_ntdll+0x0003C1AC
    Ausnahmecode: c0000005
    Ausnahmedaten: 00000008
    Betriebsystemversion: 6.3.9600.2.0.0.768.101
    Gebietsschema-ID: 1031
    Zusatzinformation 1: 5861
    Zusatzinformation 2: 5861822e1919d7c014bbb064c64908b2
    Zusatzinformation 3: 80a7
    Zusatzinformation 4: 80a7ccd5015bce3d41120fe057d4f98f

    TelltaleMike posted: »

    I apologize for the inconvenience. I recommend upgrading to Windows 8.1 for free, as that has been known to fix this issue for some users. C

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Below are a few possible solutions:

    1) Ensure you have the latest drivers

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse)

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    DrMedGonzo posted: »

    thx for the reply! I allready use Windows 8.1. I copied the problemdetails from the error message...but they are in german...maybe you can f

  • DrMedGonzoDrMedGonzo

    okay...

    1) check
    2) check
    3) check
    4) not the steam version
    5) check
    6) check (and tried all other compatibility modes)
    7) check
    8) not the steam version

    unbelievable....im not a PC noob...but this s*** drive me crazy.

    TelltaleMike posted: »

    I apologize for the inconvenience. Below are a few possible solutions: 1) Ensure you have the latest drivers 2) Restart your system

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Can you please clarify if you are using a Microsoft Xbox 360 Gamepad, or possibly have any USB speakers plugged in?

    DrMedGonzo posted: »

    okay... 1) check 2) check 3) check 4) not the steam version 5) check 6) check (and tried all other compatibility modes) 7) check 8) not the steam version unbelievable....im not a PC noob...but this s*** drive me crazy.

This discussion has been closed.