someone can help me?

Comments

• TelltaleMike Former Telltale Staff

  March 2014

  We apologize for the issue you are experiencing. We have implemented a fix that will help most affected customers login. Please try logging in again alternating between your username and your email address. If you still encounter a Login Error, this may indicate an issue with your login information in your registry.

  To correct this, please open a command window (Below are instructions on how to open a command window).

  Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter

  Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter

  Windows 8: At the start screen, type in "cmd" and press enter

  Then copy the command line below and paste it into the command window, press enter, and confirm the question (to confirm the question, type “y” and press enter):

  REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher”

  (Please make sure when you copy the above text that you do not copy a space before or after the text, as that will produce an error message. If you still receive an error after inputting the command line, please try typing in the command line one letter/symbol at a time into the Command prompt)

  Also please make sure your password ONLY contains a-z, A-Z, and 0-9 and no other characters. If you have an " or \ or any non-ASCII characters in your password, please login to your account on our website and change your password.

  Also, please make sure you are using the correct username/email and password. You can verify this information by logging into your account on our website. Please also note that your login credentials are case sensitive.

  If you are still encountering an error message after trying these suggestions, please reply and specify the exact error message you see.
• gunner90

  April 2014

  i still not understand this situation (Please make sure when you copy the above text that you do not copy a space before or after the text, as that will produce an error message. If you still receive an error after inputting the command line, please try typing in the command line one letter/symbol at a time into the Command prompt) can you give me the example..tq..

  TelltaleMike posted: »

  We apologize for the issue you are experiencing. We have implemented a fix that will help most affected customers login. Please try logging … morein again alternating between your username and your email address. If you still encounter a Login Error, this may indicate an issue with your login information in your registry. To correct this, please open a command window (Below are instructions on how to open a command window). Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter Windows 8: At the start screen, type in "cmd" and press enter Then copy the command line below and paste it into the command window, press enter, and confirm the question (to confirm the question, type “y” and press enter): REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher” (Please make sure when you copy the above text that you do not copy a s… [view original content]
• Macfly77 Moderator

  April 2014

  What TelltaleMike means is:

  In the command window, type (or copy and paste) this:

  REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher”

  Not this:

  SPACE REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher”

  or this:

  REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher” SPACE

  gunner90 posted: »

  i still not understand this situation (Please make sure when you copy the above text that you do not copy a space before or after the text, … moreas that will produce an error message. If you still receive an error after inputting the command line, please try typing in the command line one letter/symbol at a time into the Command prompt) can you give me the example..tq..