game freeze while trying to DL ep3
Hi,
I have a problem since the launch of ep. 3. I bought the game (season pass) through this website, and it tells me ingame that the episode is downloadable but when I click on it, it start the DL screen and then freeze. I only have the background, the "downloading" title and nothing else. Just a pretty black square on top of the background, and I can't exit the menu or game...
I tried uninstalling and redownloading and installing the game without any progress, i closed my steam acount, said a little prayer to Cthulhu, no chance.
Here is my support tool logs http://www.sendspace.com/file/ryqqxp
hope you'll send help soon, I miss this furry bastard
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and here is the screenshot!
http://imgur.com/zpDOaRG
I apologize for the inconvenience. Below are a few possible solutions:
1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS
2) Restart your system
3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.
4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
5) Run the game as admin
6) Run the game in compatibility mode (We recommend Windows 98/ME)
7) Reinstall the game
8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)