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Game won't show starting screen (Mac)

Buddhist_DoxieBuddhist_Doxie
edited April 2014 in The Wolf Among Us - PC/Mac Support

After getting past the "Click anywhere to start" screen it goes to a black screen, but it's not crashed. The mouse arrow is still there, I can still move it, but there's nothing I can click on and no way to exit without manually shutting the program down with command+q.

Comments

  • Buddhist_DoxieBuddhist_Doxie

    Here's the Support Tool file link:

    http://www.sendspace.com/file/95tr0d

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Hello,

    Unfortunately it seems that you've uploaded the Support Tool file itself. Please download the Support Tool, and run it by double clicking it. Then after it is finished, it will output a Zip file. You can then upload that Zip file to sendspace.com and copy and paste that link into a reply to this thread, and we will be able to assist you further.

    Buddhist_Doxie posted: »

    Here's the Support Tool file link: http://www.sendspace.com/file/95tr0d

  • Buddhist_DoxieBuddhist_Doxie

    Sorry about that, I guess I dragged the wrong thing to the upload box...here's the actual one.

    http://www.sendspace.com/file/hc0zoo

    TelltaleMike posted: »

    Hello, Unfortunately it seems that you've uploaded the Support Tool file itself. Please download the Support Tool, and run it by double c

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your support tool information, this may be a display issue. Please start the game again, and switch the game to Windowed Mode using the Mac shortcut (Command + F). You should now be able to see the menu. Then try changing the graphics and resolution to a lower setting, and you should then be able to play in Full Screen Mode.

    Buddhist_Doxie posted: »

    Sorry about that, I guess I dragged the wrong thing to the upload box...here's the actual one. http://www.sendspace.com/file/hc0zoo

  • Buddhist_DoxieBuddhist_Doxie

    Tried it, no difference. Still just a black screen, white cursor, nothing to click on and no way to exit besides command+q.

    TelltaleMike posted: »

    After looking over your support tool information, this may be a display issue. Please start the game again, and switch the game to Windowed

  • TelltaleMikeTelltaleMike Former Telltale Staff
    My apologies, after looking over your system information in your support tool, it seems that your computer's graphics card is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your current card is running at 256mb. I recommend playing on a system above the minimum specifications, or inquiring about a refund. I apologize I could not be of more assistance.
    Buddhist_Doxie posted: »

    Tried it, no difference. Still just a black screen, white cursor, nothing to click on and no way to exit besides command+q.

This discussion has been closed.