Episode 2 - Black Screen

Comments

• leoconte

  May 2014

  http://www.sendspace.com/file/yf9t47
• TelltaleMike Former Telltale Staff

  May 2014

  I apologize for the inconvenience. Here are a few possible solutions:
  
  1) Restart your computer
  
  2) Play the game with your computer disconnected from the internet
  
  3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card.
  
  4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
  
  5) Try playing the game with no other programs running in the background
  
  6) Reinstall the game (This will not harm your save files.)
• leoconte

  May 2014

  already did all this stuff, and the black screen keeps alive :(

  TelltaleMike posted: »

  I apologize for the inconvenience. Here are a few possible solutions: 1) Restart your computer 2) Play the game with your com… moreputer disconnected from the internet 3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card. 4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335) 5) Try playing the game with no other programs running in the background 6) Reinstall the game (This will not harm your save files.)
• TelltaleMike Former Telltale Staff

  May 2014

  Please try starting the episode again, and once you reach the black screen, try switching the game to Windowed Mode using the Windows shortcut (Alt+Enter) and see if you are able to see the game. If you are, please try changing the game's graphics settings and resolution to a lower setting, and then start the game.
  
  If you are still seeing a black screen, please check if you have Steam cloud saves enabled. (You can check this by right clicking on the game in your Steam library, clicking properties, and click the updates tab. Near the bottom of the page, you can see if the Steam cloud is enabled for The Walking Dead: Season 2.) If it is enabled, does disabling it, and restarting Steam allow you to play the game?

  leoconte posted: »

  already did all this stuff, and the black screen keeps alive :(
• leoconte

  May 2014

  sorry, still not working :/

  TelltaleMike posted: »

  Please try starting the episode again, and once you reach the black screen, try switching the game to Windowed Mode using the Windows shortc… moreut (Alt+Enter) and see if you are able to see the game. If you are, please try changing the game's graphics settings and resolution to a lower setting, and then start the game. If you are still seeing a black screen, please check if you have Steam cloud saves enabled. (You can check this by right clicking on the game in your Steam library, clicking properties, and click the updates tab. Near the bottom of the page, you can see if the Steam cloud is enabled for The Walking Dead: Season 2.) If it is enabled, does disabling it, and restarting Steam allow you to play the game?
• TelltaleMike Former Telltale Staff

  May 2014

  After looking over your support tool information again, it seems that you are running on a computer with an integrated graphics card. While the graphics card may be able to hold up in certain parts of the game, it may not work on the more graphically intensive parts of the game. Unfortunately my recommendation would be to either try playing on a system above the minimum requirements, and a dedicated graphics card, or inquiring about a refund from Steam by contacting Steam Support, and they will be able to assist you with your request.

  leoconte posted: »

  sorry, still not working :/