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game fails to launch

nickjwebnickjweb
edited May 2014 in The Wolf Among Us - PC/Mac Support
When I attempt to launch the game The Wolf Among Us, it says "Preparing to Launch ... " then the screen goes dark for a moment, then it returns to my desktop. Nothing happens. I don't even have a clue as to why.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff
    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into a reply. You can find the Sticky here:

    www.telltalegames.com/community/discussion/51153/twau-support-tool

    After receiving the information from your support tool, we will be able to assist you further.

    (Hyperlinks are not currently working, so please copy and paste the above link into the address bar of your browser, and hit enter)
  • nickjwebnickjweb
    edited May 2014
    http://www.sendspace.com/file/johspq

    http://www.sendspace.com/file/johspq
    TelltaleMike posted: »

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply t

  • nickjwebnickjweb
    edited May 2014
    http:
    //www.sendspace.
    com/file/johspq
  • nickjwebnickjweb
    edited May 2014
    I ran the tool a second time, just in case...
    http://
    www.sendspace.com/file/b7x6j8
  • TelltaleMikeTelltaleMike Former Telltale Staff
    I apologize for the inconvenience. After looking over your Support Tool information, below are a few possible solutions:

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)
    nickjweb posted: »

    I ran the tool a second time, just in case... http:// www.sendspace.com/file/b7x6j8

This discussion has been closed.