wierd problem with season one that was not there befor

after playing season 2 for far i wanted to play season 1 again (havnt played it in s couple months) but whenever i get to a point where it should autosave i get a message that says " the storage device was removed while saving or loading ( which it never actually has been) and then when i try to to start again it freezes the xbox i have already contacted xbox support and after a few unsucessful different attempts to fix the problem the said it was the game software was causing the problem not the xbox console and told me to get in touch with you to find a solution
and i love these games so please help me find a way to fix this issue and i will be forever greatful


josh AKA rowni422

Comments

  • Did you ever figure this out? This is happening with me too:/
  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. The 'Storage Device Error' was caused by having your save files at the full capacity. (save file capacity, not save slot capacity) At this time, the only way to stop the storage device error on Xbox 360 is to delete your save data from a particular save slot. Below are a couple different ways to do this:

    1. Deleting the save data from a save slot you are no longer using (Slot 2, 3, or 4 from within The Walking Dead: Season One game)(You may wish to back up the data before deleting it)
    2. If deleting just one save slot does not resolve the issue, you will want to delete the save data from your storage device completely. (Go to your Settings on the dashboard, and click on Storage, then choose your storage device that you are saving on, select “games and apps”, then select “The Walking Dead.” In The Walking Dead scroll down and delete the Save Data. You may want to back-up this data before doing so.)

    You should then be able to create new save data in Season One. Again, my sincerest apologies for any inconveniences this causes.

    Did you ever figure this out? This is happening with me too:/

  • [quote user="TelltaleMike"]The 'Storage Device Error' was caused by having your save files at the full capacity.[/quote]No it wasn't.

    If it were the why did I get the Storage Device Lost error after completely wiping every trace of the game from my 360 (game, updates, and saves) and then reinstalling?

    I apologize for the inconvenience. The 'Storage Device Error' was caused by having your save files at the full capacity. (save file capacit

  • TelltaleMikeTelltaleMike Former Telltale Staff

    This should have resolved your issue. Can you please clarify if you also cleared your system cache? You can find out how using this link:

    http://support.xbox.com/en-US/xbox-360/system/clear-system-cache

    After doing this, please make sure that all files associated with The Walking Dead have been successfully deleted from your system before re-downloading the game.

    voteDC posted: »

    [quote user="TelltaleMike"]The 'Storage Device Error' was caused by having your save files at the full capacity.[/quote]No it wasn't. If

  • System cache was cleared. Thank you for the link I'm sure it will help other people.

    As I mentioned before I completely wiped every trace of the game from my console.

    Yet I reach episode 2 where the person revives (trying to avoid spoilers) and 'Storage Device Lost.'

    I've had this problem for a long time, I think it was the thing I first posted about on this forum.

    This should have resolved your issue. Can you please clarify if you also cleared your system cache? You can find out how using this link:

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Unfortunately that is the known workaround for this issue. If you are still experiencing it, can you please clarify what model xbox 360 you are currently using, what size the hard drive is, and how much space you have left on it?

    voteDC posted: »

    System cache was cleared. Thank you for the link I'm sure it will help other people. As I mentioned before I completely wiped every trace

  • edited June 2014

    Sorry for the late reply.

    If you'd like to see the data you requested I'm sure you can find it in my posting history. It was made around a year ago when I was first suffering this problem, and where I first did the troubleshooting steps I described above.

    Part of the reason this reply took so long was that I not long after posting previously,I sold my Xbox 360. Suffice to say though the issue was still occurring days before.

    Fortunately I also own season one on the PS3 and PC, where I am thankful to say that I've never had a problem with the game.

    Unfortunately that is the known workaround for this issue. If you are still experiencing it, can you please clarify what model xbox 360 you are currently using, what size the hard drive is, and how much space you have left on it?

  • TelltaleMikeTelltaleMike Former Telltale Staff

    This issue was only known to occur on Xbox 360 with The Walking Dead: Season One. I apologize, and hope you are able to enjoy the game on the other platforms!

    voteDC posted: »

    Sorry for the late reply. If you'd like to see the data you requested I'm sure you can find it in my posting history. It was made around

This discussion has been closed.