Money gone, episodes not coming.
Hello, i purchease bundle with all episodes, but cant download it. I was trying to reset my device, but it not help.
I can give screenshot with purchease information.
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Hello, i purchease bundle with all episodes, but cant download it. I was trying to reset my device, but it not help.
I can give screenshot with purchease information.
Comments
I apologize for the inconvenience. After purchasing the multipack, the episodes should change from "purchase" to "get." Tapping "get" will make the episodes download.
If the episodes still say "purchase," please try shutting down the game application and turning off your device (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them). Wait a few minutes for the cache to clear and then restart the device. Make sure you are logged into the iTunes account that purchased the game before tapping “get” next to the episodes, to attempt the download again.
If the episodes continue to say "purchase," and you purchased the multipack with episode 2-5 and 400 Days ($19.99), you can reacquire the multipack. To do this, you need to log into the account in which you initially purchased the multi-pack and continue the steps to purchase it again. You will be asked to confirm your purchase, and then be notified that you already own the content, and be prompted to download it again. If you are not logged into the account you used to purchase the multi-pack the first time, you will be charged again. Once the multi-pack is re-acquired, you will be able to download all episodes. This will not work if you purchased anything other than the multipack that is $19.99 which includes Episode 2-5 and 400 Days.
If you purchased something besides the $19.99 multipack, please see this support forum post for further information: http://www.telltalegames.com/support/discussion/53347/twd-ios-cannot-restore-workaround
Please also make sure that you have updated the app from the App Store, if it is not currently up-to-date.
It could not help
If none of our previous suggestions have resolved the issue, are you able to begin the download, but the download stops before the episode has finished downloading? Do all of the purchases still say purchase, as if they were never purchased?
Second variant
Can you please clarify if you have followed the purchase path, and hit 'Buy' again, and see if you are then able to download the episodes again for free? When you hit 'Buy' after you have already bought them, the iOS device should alert you that you have already purchased this item, and allow you to download them again for free.
Yea, it help to me. Thanks for attention.
You're welcome, enjoy the game!