game freezes/crashes start of episode 4

Comments

• TelltaleMike Former Telltale Staff

  July 2014 edited July 2014

  I apologize for the inconvenience. Here are a few possible solutions (You may have tried a few, but I will provide all of the potential solutions to resolve the issue below):
  
  1) Restart your computer
  
  2) Play the game with your computer disconnected from the internet
  
  3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card.
  
  4) Verify your cache if you purchased through Steam (support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
  
  5) Try playing the game with no other programs running in the background
  
  6) Reinstall the game
• AussiePete

  July 2014

  Thanks for the response, turning the internet off is working for now.

  TelltaleMike posted: »

  I apologize for the inconvenience. Here are a few possible solutions (You may have tried a few, but I will provide all of the potential sol… moreutions to resolve the issue below): 1) Restart your computer 2) Play the game with your computer disconnected from the internet 3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card. 4) Verify your cache if you purchased through Steam (support.steampowered.com/kb_article.php?ref=2037-QEUH-3335) 5) Try playing the game with no other programs running in the background 6) Reinstall the game
• TelltaleMike Former Telltale Staff

  July 2014

  You're welcome, enjoy the game!

  AussiePete posted: »

  Thanks for the response, turning the internet off is working for now.