Season 2 save lost and not importing season 1 save
Hello I'm running the telltale version of the game. I had a start up issue with the game and took the advice of a previous support discussion and re installed the game. When I uninstalled I made sure to keep my preferences and save when prompted. I fixed the start up issue, but the game is not finding my original save file.. When I tried to import season one's save file it could not find season 1. Season one boots and works fine and all the save files are working. Barring fixing the original season 2 save file I would settle for just being able to import my season 1 save and playing episode 1 again.
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I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering
After receiving the information from your support tool, I will be able to assist you further.
https://www.sendspace.com/file/sbqwo6
After looking over your support tool information, I found an extra prefs.prop file in
C:\Users\YOURNAME\Downloads\The Walking Dead
Please rename it to prefs.prop.bak to disable it, then start Season Two again, and see if you are then able to import your Season One save files successfully.
Still not importing.
it is also giving me an error message that "this account is not authorized to use this game"
Fixed both issues. I was running in compatibility mode. Once I turned it off my old season 2 save came back and I was able to boot the game.
My apologies, I am glad you are able to now play. I hope you enjoy the game!