Cannot activate TOMI

This is what I get.

My connection is working fine, I also tried disabling antivirus and firewall, to no avail.

My connection is working fine, I also tried disabling antivirus and firewall, to no avail.
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Comments
"Hi,
This is just an automated note to let you know that we've received your request for support and that we'll be getting back to you as quickly as possible.
For your reference, this case has been assigned the code 'issue-18535'."
I hope I get the manual activation soon. I want to play!
How much time passed before your request and their manual activation?