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SBCG4AP DVD Never Came

mmm11105mmm11105
edited July 2009 in Shopping or Activation Support
I pre-ordered the entire season last October. Earlier this year I paid shipping for the DVD. The site says it shipped June 29th but it still hasn't arrived. The UPS page does not and has not ever work. The tracking number you gave is literally "No Tracking No. Avail".

I gave you the benefit of the doubt until now, but this is getting ridiculous. I love your games, but this is getting on my nerves.

Comments

  • JakeJake Telltale Alumni
    edited July 2009
    Can you drop an email to support@telltalegames.com, so someone can dig in and see what happened? Thanks, and sorry the DVD seems to have gone rogue on you!
  • Guybrush ThreepwoodGuybrush Threepwood
    edited July 2009
    Your mention of no tracking makes me assume you're international. I'm from the UK and I ordered the DVD the day it went up, but it hasn't come yet, so don't fear as you're not the only one waiting.
  • David EDavid E Telltale Alumni
    edited July 2009
    Yes, what's your location? If you're outside North America, the orders will typically take some time to ship.
  • mmm11105mmm11105
    edited July 2009
    I'm up in Canada

    I just ordered a part from Newegg.com Friday and it is already here.

    So this is NOT normal.
  • Gman5852Gman5852
    edited July 2009
    How long do think it would take to ship to Indiana(where I live)
  • danielhynesdanielhynes
    edited July 2009
    Hmm I haven't got mine yet either. Any aussies around to confirm whether the game has made it's way down here yet?
  • MolokovMolokov
    edited July 2009
    Not yet for me Daniel, but I did get a shipping order about a week ago.
  • Guybrush ThreepwoodGuybrush Threepwood
    edited July 2009
    I got mine this morning over in the UK, if that helps anyone.
  • webrunnerwebrunner
    edited July 2009
    I live in Canada, and just got mine today.
  • EmilyEmily Telltale Alumni
    edited July 2009
    International shipping sometimes takes up to six weeks (even to Canada).
  • ScrawfflerScrawffler
    edited July 2009
    In case this info helps anyone at all, who is waiting for international shipping:

    I ordered some merchandise from Telltale on July 2nd. After a few days I got a message saying it was shipped on July 3rd. My package arrived yesterday (July 15th). I live in the UK. However SBCG4AP wasn't one of the things I purchased.

    But basically just to give a rough idea on how long shipping may possibly take, there's my info for ya. I hope it helps, and gives you an idea of when your package may arrive! :)
  • The HighwayThe Highway
    edited July 2009
    I'm in Australia and my Strong Bad Email Disc got to me 8 days after I got the email saying it shipped. However, a giant load of stuff shipped on June 30, but it hasn't come. I suppose it also depends upon the Postal Service Employees attending to the shipment aswell...
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