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Season 2 Epsiode 5 freeze on startup

SoulbringerDanSoulbringerDan
in The Walking Dead - Season 2 - PC/Mac Support

Hi there! I've been playing this fantastic Steam game recently and I was really looking forward to get episode 5...BUT...here we go: episode 5 came out and after the download I started the game and resumed from espisode 5 but every time I do so the game freezes on a black screen with the loading spinner stuck on the top right corner of the screen.
I can't paly the last episode at all...I've already tried to reinstall the game from zero but nothing seems to work.
Can anyone hel me, please?

Thanks

Comments

  • SoulbringerDanSoulbringerDan

    Really no help at all? I've payed for a game that don't work....Is there no official support at all?

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the delayed response, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, I will be able to assist you further.

  • 7amad7amad

    I have the same proplem that SoulbringerDan have and i tried everything

    here's the link
    https://www.sendspace.com/file/sq9w6h

    TelltaleMike posted: »

    I apologize for the delayed response, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and repl

  • SoulbringerDanSoulbringerDan

    Thanks but I've managed to resolve the problem on my own. After game re-installation I've ran Steam "Cache Integrity Check" or how it is called (I use Steam in Italian) and that found 2 corrupted files and proceeded to re-download those files. After that I am able to start and play episode 5.

    Bye!

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I recommend trying @SoulbringerDan 's resolution, and see if you are then able to play the game successfully.

    7amad posted: »

    I have the same proplem that SoulbringerDan have and i tried everything here's the link https://www.sendspace.com/file/sq9w6h

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Thank you for providing the extra information. I will make sure to pass it along to the team.

    SoulbringerDan posted: »

    Thanks but I've managed to resolve the problem on my own. After game re-installation I've ran Steam "Cache Integrity Check" or how it is cal

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