›

The Walking Dead Season 1 on Steam impossible to launch

SusanoOSusanoO
in The Walking Dead - PC/Mac Support

Hi Telltale Community,

I tried everything to make my newly acquired steam copy of the Walking Dead Season 1 work by reading all the possible methods people were using (compatibility modes, run as an administrator, check integrity of game cache, uninstall/reinstall, put a Dinput8.dll in the game folder), but I am still in front of a black screen when trying to launch it. I'm desperate because I am so looking forward to try it! I then run the diagnostic tool that is mentioned in one of the earlier posts of this kind of issues, and as asked, I am putting the download link for the report: https://www.sendspace.com/file/75h6h7
I really hope you are gonna be able to help me so I can finally play to your awesome game.

Thanks a lot.

SusanoO

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC, Command+F for Mac) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.

    If you are still experiencing the issue, below are a few possible solutions (you may have tried a few, but I will provide all of the potential solutions below):

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    9) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)

    10) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)

  • SusanoOSusanoO

    Thank you so much for your help Mike! The windowed mode to change the graphics settings worked perfectly for me and now I get to play your awesome game. Have a good one and thanks again.

    SusanoO

    TelltaleMike posted: »

    I apologize for the inconvenience. Please try starting the game again, and when you see the blank/black screen, please try switching the gam

  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited September 2014

    You're welcome, and thank you for posting which solution was able to resolve your issue. I hope you enjoy the game!

    SusanoO posted: »

    Thank you so much for your help Mike! The windowed mode to change the graphics settings worked perfectly for me and now I get to play your awesome game. Have a good one and thanks again. SusanoO

This discussion has been closed.