Freezing during Season One recap (Macintosh)
Support tool data: https://www.sendspace.com/file/yyq9ye
Summary of the problem: I am attempting to play Season Two on a Macintosh (OS version 10.8.2) through Steam. The main menu works, but when I try to play, the program consistently freezes during the introductory recap of Season One, Episode One. The music continues to play, but the image freezes, and there is no indication that anything else is being loaded.
Additional info:
I waited to play until all five episodes were released, so I have no save data previous to this, other than the Season One data. I have tried both the Season One save file and the "play without save" option.
I have tried deleting local files and reinstalling the game.
I have tried turning off the Steam overlay, running in Offline Mode, and even unplugging the Ethernet cable.
I have tried turning off high texture quality and antialiasing. I have tried both my monitor's native resolution (1280x1024) and the default 800x600. I have tried running both windowed and full-screen. On full-screen, the game not only freezes but brings down my whole system with a kernel panic.
Comments
I apologize for the inconvenience, and the delayed response. Unfortunately it sounds as though you have tried all of our potential solutions to resolve the issue you are experiencing. I recommend contacting Steam Support and see if they have any other possible solutions for you to try. I apologize for any difficulties this may cause you.
If there is no current fix and no patch in the works, I'd like to know how to get a refund.
My apologies, for any inquiries regarding refunds, or refund requests for games purchased through the Steam Store, please contact Steam Support for further assistance with that particular request.