Status of PayPal orders - UPDATED 12/12 with good news!
Emily
Telltale Alumni
For those eagerly awaiting news on the PayPal situation...
1) PayPal now works for the Sam & Max Season 1 set! Kudos to the guys at Digital River for finally figuring out what the problem was and getting this fixed for us. The promotion to upgrade from episode 1 to season 1 for $26 will be available in a couple of days. When it's ready, I will send out emails to all of you who contacted me about the problem to let you know. Thanks everyone for your patience while this got straightened out.
2) Buying with PayPal through the Culture Shock demo (or any of our other demos) is broken right now. If you are going to pay with PayPal, PLEASE do so through our online store. If you've already downloaded the trial version of the game you're purchasing, you can unlock it after the transaction is complete by clicking "I've already purchased this" and entering your order number and the password you created when you placed the order.
3) Some people were posting this weekend about PayPal being restricted to credit cards (which sort of defeats the point!) We just played around with it and found that this is not the case, but it is a little confusing. If you order using an email address that is NOT the same as your PayPal email address, when you get to the PayPal part of the transaction, you'll see a page that looks like this:
You've arrived on this page because PayPal does not recognize your email address, and your only option on this page is to pay with a credit card. To use a bank account (or whatever other funding options you have linked to your PayPal account) you need to click where it says "Pay Fast With PayPal" up near the top of the screen. Doing so takes you to this screen:
Log in to your account using your PayPal email address and password, click Continue, and you should now be taken to a page that lets you choose from whichever payment options are part of your account, including a bank account if you have that set up.
If you want to pay by withdrawing funds from a bank account, you need to set this up as part of your PayPal account before you'll be able to use it in Telltale's store. Keep in mind that PayPal does not support bank account withdrawal in all countries (but there may be other options available to you, such as wire transfer).
I hope this clears up some of the confusion about PayPal purchases in our store. We are working very hard to make the process more user friendly and to fix the things that are broken. If your experience with PayPal is not working as described in this post, please let us know.
1) PayPal now works for the Sam & Max Season 1 set! Kudos to the guys at Digital River for finally figuring out what the problem was and getting this fixed for us. The promotion to upgrade from episode 1 to season 1 for $26 will be available in a couple of days. When it's ready, I will send out emails to all of you who contacted me about the problem to let you know. Thanks everyone for your patience while this got straightened out.
2) Buying with PayPal through the Culture Shock demo (or any of our other demos) is broken right now. If you are going to pay with PayPal, PLEASE do so through our online store. If you've already downloaded the trial version of the game you're purchasing, you can unlock it after the transaction is complete by clicking "I've already purchased this" and entering your order number and the password you created when you placed the order.
3) Some people were posting this weekend about PayPal being restricted to credit cards (which sort of defeats the point!) We just played around with it and found that this is not the case, but it is a little confusing. If you order using an email address that is NOT the same as your PayPal email address, when you get to the PayPal part of the transaction, you'll see a page that looks like this:
You've arrived on this page because PayPal does not recognize your email address, and your only option on this page is to pay with a credit card. To use a bank account (or whatever other funding options you have linked to your PayPal account) you need to click where it says "Pay Fast With PayPal" up near the top of the screen. Doing so takes you to this screen:
Log in to your account using your PayPal email address and password, click Continue, and you should now be taken to a page that lets you choose from whichever payment options are part of your account, including a bank account if you have that set up.
If you want to pay by withdrawing funds from a bank account, you need to set this up as part of your PayPal account before you'll be able to use it in Telltale's store. Keep in mind that PayPal does not support bank account withdrawal in all countries (but there may be other options available to you, such as wire transfer).
I hope this clears up some of the confusion about PayPal purchases in our store. We are working very hard to make the process more user friendly and to fix the things that are broken. If your experience with PayPal is not working as described in this post, please let us know.
This discussion has been closed.
Comments
Are you in the US?
Another thought - if you enter credit card information, are you THEN taken to the area where you can select a bank account? I'm wondering if your bank account was still an option, but PayPal was forcing you to enter credit card information for some reason. (What PayPal does is out of our control, but it would at least help us to figure out exactly what's going on here!)
I honestly don't know. This is in Digital River's court, and we're still waiting for it to be fixed. When it is fixed, we'll make an announcement so everyone knows.
Somebody at DR said he'd look into your case specifically, and I haven't had an update. I'll check in with them.
EDIT: Please check your email.
When this is up and running, we will be throwing confetti and shouting the news from the rooftops, don't worry.
Of course you'll get your game! We're not in the habit of taking money from people without giving them anything in return.
I looked up the email address you have registered with the forum and do not see any orders for that address. If you used a different address, please send it to me in a PM so I can look you up. If you used the same address to place the order, then it looks like the order didn't go through anyway.
I Just tried to buy the whole season with pay pal and have had the same problem. I have no credit card, but i live in Australia and have been able to use direct deposit for every other paypal purchace. Can someone email me when you guys get the pay pal thing sorted?;)
Cheers
I understand that if you transfer the money into your account first, you should then be able to use it to pay for the season. But I don't understand why you're not getting the bank account option up front, when everyone who's tried it in Telltale's office has had that option. (It's a conspiracy theory, I tell you!
Just a quick question: I noticed that the order number is different, will i have to re-activate culture shock?
I also might have to PM tobbaco about merging my info again as my paypal e-mail is different that the one i use for my telltale account (Im actually a little worried about this this time as my e-mail server that the paypal acct. is on seems to be autoblocking most commercial e-mails i get, and there doesnt seem to be any way for me to access that as the e-mails just arent recieved
Anyways, Thanks again, I cant wait to play Situation Comedy
P.S.(to round off an excessively long "thank you" post
EDIT: I just tried culture shock and it works fine, no reactivation required, thanks anyway
I was finally able to order the full season thru paypal. I must commend you all for your friendly customer service and flexibility in helping all us unfortunate foreigners (who couldn't use our credit cards to pay) enjoy the first episode while the whole mess got sorted out
Woo! I'm glad to finally see this mess resolved. Thank you (and everyone else) for being patient with us while we got it fixed.
Please help