Retina MacBook Pro (Mid 2012) Graphics Glitch

Hi.

I have a Mid-2012 15" Retina MacBook Pro.
When I load up the game, it either shows me snow (at native resolution) or a garbled mesh of my Desktop (I usually run at 1680x1050).
Here is what it looks like Alt text
I am running:

  • OS X 10.9
  • 2.3Ghz Quad-core i7
  • 16GB RAM
  • Intel HD Graphics 4000
  • NVidia GeForce GT 650M 1GB

I have done system restores and have run all of Apple's diagnostic tools. I've replaced my Logic Board (after failing one test) and this issue persists so I doubt it's on my end. This same issue happens with OS X 10.10, but I know that's outside of your support.

This is what it looks like at my preferred resolution (1680x1050) Alt text

Hopefully you guys can figure this out. It's pretty disappointing not being able to play a game in any capacity.

Cheers,

Alex

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience, please try starting the game again, and when you see the above screen, please try switching the game to Windowed Mode using the shortcut (Command+F for Mac) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.

    If that does not resolve your issue, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, I will be able to assist you further.

  • I have had this exact problem on my Retina Macbook Pro since the Yosemite update was released.

    I have used every BETA version of Yosemite and expect to find some issues, however it is still a problem now.

    No resolution works in full screen - but all resolutions work fine in windowed mode. If I plug-in an external display, full-screen works fine.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My apologies, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, I will be able to assist you further.

    Scandal.UK posted: »

    I have had this exact problem on my Retina Macbook Pro since the Yosemite update was released. I have used every BETA version of Yosemite

This discussion has been closed.