Subtitle in Portuguese Brazil one Xbox

Good morning, I made the purchase of the game the walking dead: the complete first season one for xbox, but I had a problem because I am Brazilian and the game did not come with subtitles in Portuguese as advertised in the live br. I contacted the xbox live br and asked the attendant to call you guys. need to know if it will have an update to resolve this problem or if it was a mistake in announcing the game with support for Portuguese and the game does not have support. I'm using google translator because I do not speak English, sorry for the mistakes.

Comments

  • I've done almost everything, changed the language of Portuguese Brazil Portuguese Portugal to system and not resolved, when I switch to Spanish language the game is in Spanish, but when I switch to Portuguese Brazil or Portugal, the game is in English, how can I fix it ? appreciate the help

  • I made the purchase yesterday and my console is XBOX ONE

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. As long as your system language is set to Brazilian Portuguese, the Subtitles in-game should be set to the same as the console's system language. If you are unable to get the subtitles to show up, please try deleting the game from your console, and re-downloading it from the Xbox Marketplace, and before you start the game, make sure your system language is set to Brazilian Portuguese. Then start the game, and make sure subtitles are enabled before starting Episode 1.

  • I downloaded the game straight from live, the language of my system was in Portuguese, but when I play just gets in ingles.o game has support for the language in Portuguese? because even managed to switch to Spanish when I changed the system for the Spanish language, because it does not happen when I switch the system to Portuguese ??

    I apologize for the inconvenience. As long as your system language is set to Brazilian Portuguese, the Subtitles in-game should be set to th

  • I bought xbox one and had the same problem. I requested a refund. Nothing worked. Sad.

  • You have to change the announcement of the game, because there's no content in Portuguese. Or launch an update. I feel cheated.

  • boa tarde felipe, liguei hoje para a live br, o atena portuguesdente pediu para eu entrar em contato com o suporte da telltale, (e estou fazendo isso), espero q eles façam alguma coisa, pois é um absurdo eles anunciarem um jogo onde no anuncio consta com suporte a portugues e o mesmo não possuir.

    You have to change the announcement of the game, because there's no content in Portuguese. Or launch an update. I feel cheated.

  • Good morning, I did what you asked me. I uninstalled the game, downloaded it again, but the game is only in English. Answer me, this game really has the Portuguese language support ?, because I think there is, and if not, the announcement of it on XBOX LIVE BR is wrong, I need a solution because I only bought this game because the announcement is to version in Portuguese.

  • Same problem here, i want the portuguese language offered

  • Agora eles vão nos ignorar pessoal. Eu já solicitei o reembolso da compra. Isso é um desrespeito com os brasileiros. Empresa mau caráter. Isso é propaganda enganosa.

  • EvanKEvanK Telltale Alumni

    I apologize for the confusion. There is no Portuguese option in The Walking Dead: Season 1. We are currently attempting to update the Xbox One Marketplace to reflect the correct supported languages (English, French, Italian, German, Spanish). If you purchased the game, and would like a refund, please contact Xbox Live Support for further assistance.

  • Ok, but I think you guys could think of the Brazilian community and release an update with the Portuguese language. Brazilians think we deserve this attention from you guys. Thank you for listening.

    EvanK posted: »

    I apologize for the confusion. There is no Portuguese option in The Walking Dead: Season 1. We are currently attempting to update the Xbox

  • I have the game for PC and iPad. And I would buy it for Xbox One. But just be investing in even if the official legend in Brazilian Portuguese. Our market today is one of the largest in the world and is only growing.
    A production like Telltale can only gain by investing in our language. What we are asking is minimal. Subtitles in our language. Because the dream was even dubbing in Portuguese from Brazil.
    Brazilian groups made ​​subtitles for the game on the PC version in a few days, as a company of this size can not do the same for their customers.
    I hope you resolve this soon and put our language as default in upcoming releases.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    We thank you for your feedback, I will make sure to pass it along to the team!

    erikfrias posted: »

    I have the game for PC and iPad. And I would buy it for Xbox One. But just be investing in even if the official legend in Brazilian Portugue

  • Season two have portuguese in description too

  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited October 2014

    The Walking Dead: Season Two does in fact have Brazilian Portuguese included in the game.

    Payper222 posted: »

    Season two have portuguese in description too

  • edited October 2014

    Telltalegames has plans to launch the first season in Portuguese BR for xbox? certainly I and many Brazilians buy the game.

    The Walking Dead: Season Two does in fact have Brazilian Portuguese included in the game.

  • the portuguese are removed from description, are you sure the game have portuguese?

    The Walking Dead: Season Two does in fact have Brazilian Portuguese included in the game.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Can you please clarify if you are playing Xbox 360, or Xbox One, and if you are playing the digital, or disc version? Also are you looking at the Season One description, or the Season Two description?

    Payper222 posted: »

    the portuguese are removed from description, are you sure the game have portuguese?

  • Season One and Season 2 on Xbox One digital download,in the description had Portuguese, but removed today on the two description of the games

    Can you please clarify if you are playing Xbox 360, or Xbox One, and if you are playing the digital, or disc version? Also are you looking at the Season One description, or the Season Two description?

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Thank you for letting us know. I will make sure to pass the information along to the team. Season Two indeed does have Brazilian Portuguese subtitles included, and when you download the game, as long as your system language is set to Brazilian Portuguese, the subtitles in-game will be Brazilian Portuguese.

    Payper222 posted: »

    Season One and Season 2 on Xbox One digital download,in the description had Portuguese, but removed today on the two description of the games

  • Hello, I'm from Brazil and bought the game version of the walking dead season one for xbox. only that the game is entirely in English:. I got and how many Brazilians do not play the game for not understanding, was wondering if you guys have a vested interest releases an update that changes this by adding subtitles in Portuguese.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My apologies, unfortunately at this time, we have not announced plans to update Season One with Brazilian Portuguese. I will make sure to pass your interest along to the team!

    Ever7on posted: »

    Hello, I'm from Brazil and bought the game version of the walking dead season one for xbox. only that the game is entirely in English:. I go

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