Game of Thrones mouse lag
I have two issues that prevent me from playing the game. This is the first:
When using mouse and keyboard, the cursor is not displayed when the mouse is being moved during choice selection, and moreover the cursor seems to lag behind mouse movement greatly. This means I can't select the conversation option I want in time.
I'm using a Nvidia graphics chipset and Windows 8.1.
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I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/87544/got-support-tool
After receiving the information from your support tool, I will be able to assist you further.
I'm experiencing the same mouse lag problem (along with the repeating audio problem). Here's my support tool link:
https://www.sendspace.com/file/nr1dd0
Thank you.
Jared
I'm experiencing the exact same issue... it's a bit annoying.
Here's my info: GOT_support_data_pc.zip
Thank you for your time,
Andrea
@DoctorJ After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 252mb of dedicated memory. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.
@Demerzel Please try starting the game again, and try changing the game's resolution and graphics settings to a lower setting from the Options menu, and then continue the episode, and see if your issue is resolved.
I'm having the same issue and it's killing me! any chance there will be a keyboard option update? in the meantime, is there anything i can do?
https://www.sendspace.com/file/qerq1r
@pmalo46 It appears that your graphics card has not been updated in a while. Where we require a minimum of 512mb of dedicated memory to run the game successfully, your current card is running at 64mb. I recommend updating your graphics card's drivers to the latest version, and then try playing the game again.
Hi there,
I have the same problem as everyone above. I have changed the graphic settings etc but still my mouse is not showing up and even with the touch screen it is not reacting fast enough (I keep on being shot by arrows in the very beginning). This is my support file https://www.sendspace.com/file/7ulu4h
Thank you.
After looking over your Support Tool information, it appears that your computer is running under the minimum system requirements in more than one category. Unfortunately your computer's processor is currently running at 1.5 GHz, when the game requires a minimum of 2 GHz processing speed. I recommend either try playing on a computer above the minimum system requirements if you have the ability, or contacting the retailer that you purchased the game from, for a refund. If you purchased the game from our website, please contact/email our Support Staff at Support@Telltalegames.com, and make sure to include the email address associated with your Telltale account, and the Order ID number that you received at the time of purchase, and they will be able to assist you further with your particular issue.
same issue with the mouse, even on low resolution mouse is lagging and inaccurate (kind of "jumping up and down" even if you move it straight)
https://dl.dropboxusercontent.com/u/32461961/GOT_support_data_pc.zip
My apologies, can you please clarify if you have updated your graphics card to the latest version and/or tried updating Direct X to the latest version?
thanks for your response, directx is up to date (vs 11.0 for win7) , and graphics card is up to date too (just installed the latest amd/ati package again and checked, problem is still the same)
I am having the same issue as well even in the starting menu. Changing the resulution to the minimum available fixes mostly the issue, but it's a new pc and I don't think it should be only able to handle the 800x600 version of menu
https://www.sendspace.com/file/dfy9go
The dxdiag for some reason is missing information, so here is the full version of it:
https://www.sendspace.com/file/zhyhx0
Please also try unplugging all USB devices other than a keyboard and mouse, then restart the game completely, and see if the mouse lag is resolved.
After looking over your support tool information, the only graphics card that is showing up is an Intel(R) HD Graphics 4600 which is currently running under the minimum system requirements to run the game successfully. Can you please clarify if you have another more powerful graphics card on the computer that you could enable when playing this game? If so, you may be able to play the game by enabling the more powerful graphics card through Optimus. To do this, please follow the steps in This Article.
Hi,
same issue here, i can`t get even past the first fight, I get shot by the crossbows at the beginning. My PC is a beast and is way above the minimal requirements. Graphic drivers are all up to date. Here is the support date file:
https://www.sendspace.com/file/79t63s
as of right now, the game is unplayable for me.
ok tried that but problem is still the same
Can you please clarify if there is an Arrow on-screen? If so, please try using the Arrow Keys on the keyboard, and you should be able to complete the Quick-Time Event successfully.
Hi,
Same issue. I have tried pretty much everything I can think of. Pretty sure my laptop more than meets minimum requirements.
Help?
Dan
PS. How long should GOT Support Tool Take to run? I hit the link and while it appears to be running, it has been going on for over an hour now.
PSS. Gave up on GOT Support Tool after 2.5 hours....
If you are trying to run the Support Tool, please make sure that you have downloaded the PC, or Mac Support Tool batch file, depending on what your computer is. Then place the downloaded file on your Desktop, and double-click it. A black Command Window with text will pop up, and run. It should take between 5-10 minutes to complete. After it has finished, a new folder with a file will pop up. Upload that file to the file hosting website, and reply here with the download link to that file copied and pasted in a reply to this thread, and I will be able to assist you further.
Hi and thanks. Where do I get this tool, for PC. I tried downloading i from the link you provided in your reply to Steinkraft on 3 Dec at the begining of this chain, but it didn't work.
Dan
The intel is my only card. I didn't realise it wouldn't be good enough, since it's better than many of the slightly older Nvidia and Ati ones. What can I do now? Do you guys plan to improve performance with a next patch?
I'm experiencing the same problem, but I don't have the luxury of getting a new computer just like that. You know what would be great? If we could use hotkeys for the conversation options. Either that or placing the verbal options further apart, in two rows and two columns. Right now it's just plain annoying.
Hi, I am experiencing a similar problem with mouse lag and delayed reaction. Here is my support info link:
https://www.sendspace.com/file/2u06l2
Thanks
Unfortunately my only other suggestion would be to make sure that the graphics card's drivers are updated to the latest version, and see if you are then able to play the game successfully. If you are still unable to play, I recommend either playing on a computer above the minimum specs if you have the ability to, or contacting the retailer you purchased it from, for a refund. If you purchased the game from us, please contact/email our Support Staff at Support@Telltalegames.com, and make sure to include the email address associated with your Telltale account, and the Order ID number that you received at the time of purchase, and they will be able to assist you with your request.
Please go to this following link:
http://www.telltalegames.com/community/discussion/87544/got-support-tool
Make sure to download the PC version if you are on PC. If you are unable to download it, please try disabling any anti-virus or internet firewall programs open and running that may be blocking the download from completing successfully.
Hi,
Like everyone else I'm having the mouse lag issue on my Mac. Also, I can't fullscreen the game at all.
https://www.sendspace.com/file/ibf4g6
Thank you
OK, here is my support info link:
https://www.sendspace.com/file/cc9nhg
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 0mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.
Unfortunately after looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 256mb of dedicated memory. I recommend try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.
I bought and downloaded the game from Steam. Is there any way I can transfer it to the iphone version?
My apologies, unfortunately purchased games are not incompatible between platforms. You will need to purchase the game for that particular device from the Apple iTunes App Store in order to play.
I don't know if the usual problem here is that people can't see their mouse, but I seem to not be able to have any vision over it which makes it difficult to do the story. My link is included below and I believe my biggest issue is that I cannot react accordingly to the actions ingame, but hopefully it's an easy fix
https://www.sendspace.com/file/5wrzyr
I have the mouse lag problem too, I couldnt dodge the arrows at the beginning of the game, I hope this is fixeable and isn't my lack of skills. https://www.sendspace.com/file/ikxs2h
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 32mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved, or try making sure your more powerful graphics card is being used by enabling it through Optimus. You can find out how by following the steps in This Article.
I'm having the same issue as everyone else here. I changed the game's graphics to a lower setting, but it hasn't helped.
Here's my support link:
https://www.sendspace.com/file/prjw89
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 239mb of dedicated memory. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try switching either the in-game resolution to a lower resolution, or try making sure your monitor is set to its native resolution, then restart the game, and see if your issue is resolved.
Same issues as everyone above. I can't see my mouse and there's a lag with the movements I make (even when using touch screen). I'm using the lowest settings and still having problems. Thanks
https://www.sendspace.com/file/l97sis
I have the lag problem too but you can still get past that point. Another user pointed out that instead of trying to swipe your mouse up, you should use the up arrow key or "W". I really wish there was a tutorial because I couldn't get past that point for the longest time either.
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 64mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.