›

Login Error - Can't Communicate With Telltale Servers

thekingsofwinterthekingsofwinter
edited December 2014 in Game of Thrones - PC/Mac Support

I just bought the game today directly from Telltale. Every time I try to login I receive the login error, "Can't Communicate With Telltale Servers." I have tried using my email address and my Telltale username. My password contains only letters and numbers. Please let me know what other methods I can try to fix this problem. Thank you.

Edit: MAC version

Comments

  • thekingsofwinterthekingsofwinter

    Here's my support data: https://www.sendspace.com/file/hg5gxn

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please make sure that you have a strong internet connection when attempting to connect to our servers. Please also try logging in using your email address, and password, and instead of clicking the 'Sign In' button, try hitting the Enter/Return Key on your Keyboard, and see if you are able to log in successfully that way.

    thekingsofwinter posted: »

    Here's my support data: https://www.sendspace.com/file/hg5gxn

  • thekingsofwinterthekingsofwinter

    Thank you very much for your reply. For some reason, it didn't work when I was at school, but it worked as soon as I got home. Do I need to close this thread?

    TelltaleMike posted: »

    Please make sure that you have a strong internet connection when attempting to connect to our servers. Please also try logging in using your

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome. We can leave it open, so that other players experiencing the same issue can see how to resolve it. I hope you enjoy the game!

    thekingsofwinter posted: »

    Thank you very much for your reply. For some reason, it didn't work when I was at school, but it worked as soon as I got home. Do I need to close this thread?

  • nwhiteman42nwhiteman42
    edited February 2015

    I cannot log in myself. I do have a strong internet connection. I have cleared the login client registry and have tried signing in using the enter key instead of pushing OK with the mouse. Disabled firewall. Tried using my username instead of email. Password uses standard letters and numbers. Still no luck. I have the Windows version. Any ideas?

  • thekingsofwinterthekingsofwinter

    Have you tried different connections like your house, school, friend's house, etc?

    nwhiteman42 posted: »

    I cannot log in myself. I do have a strong internet connection. I have cleared the login client registry and have tried signing in using t

  • nwhiteman42nwhiteman42

    I will be able to try a different network on Sunday since I will be going to my father's house. I cannot install anything on a school computer because everything requires an administrator password. I'm going to try to get a friend to install it on his pc and see if he can log in with my account.

    thekingsofwinter posted: »

    Have you tried different connections like your house, school, friend's house, etc?

  • nwhiteman42nwhiteman42

    Friend got it working on his PC. Must be my internet then.

    nwhiteman42 posted: »

    I will be able to try a different network on Sunday since I will be going to my father's house. I cannot install anything on a school compu

  • thekingsofwinterthekingsofwinter

    That's good. I'm not sure why that happens. I couldn't get it to work at school, but as soon as I got home it worked. It was very frustrating.

    nwhiteman42 posted: »

    Friend got it working on his PC. Must be my internet then.

  • nwhiteman42nwhiteman42

    [removed]

    thekingsofwinter posted: »

    That's good. I'm not sure why that happens. I couldn't get it to work at school, but as soon as I got home it worked. It was very frustrating.

This discussion has been closed.