Stuck at updating content - looking for DLC
Title say's it all, can't play the game, it is stuck at the updating content - looking for DLC stage. Tried rebooting, disabling firewall, launching as admin, nothing won't do... Help !
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I apologize for any difficulties you have experienced. Can you please clarify if you are connected to a strong internet connection while the game is at the 'Updating Content' screen? Also, do you have any anti-virus programs that may be blocking the game's communication with our servers?
same problem. downloaded game from server fine, stuck in game searching for content. Tried lan and wifi connections, no anti-virus. No ideas....
UPDATE: uninstalled and re-installed game under default file path instead of
drive...login for telltale popped up finally. I guess this was my issue? Still weird.
Thank you for providing the information on how you were able to resolve your issue. I hope you are now able to enjoy the game!
i have the same prob and i cant solve it ;/
I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/87291/tftb-support-tool
After receiving the information from your support tool, I will be able to assist you further.
http://www.file-upload.net/download-10071081/TFTB_support_data_pc.zip.html
I'm having the same problem too.
http://www.filedropper.com/tftbsupportdatapc
@reggie_gakil and @excalif After looking over your Support Tool information, I cannot seem to see why you are experiencing this issue. Please try disabling any anti-virus or internet firewall programs you may have open and running, and restart the game. Please also make sure that you have a strong connection to the internet.
If you still experience the issue, can you please clarify what country region you are currently located in?
Tried disabling it, and my internet is fast enough, it still didn't work.
I live in Singapore, but there shouldn't be any problem with that since this game isn't region restricted in that area.
Can you please clarify if you have the game installed to the default file path, or to a custom install location?
I installed it in its default file path.
Windows (C:) > Program Files (x86) > Telltale Games
Please also try running the game As an Administrator, or in a Compatibility Mode, and see if you are then able to proceed past the Updating Content screen.
i was having this issue on MAC. I found this answer on the Game of Thrones support site, where users were having a similar issue. This worked for
me....
"Please try starting the game again, and when you reach the Log In window, try entering in your information again, and instead of clicking 'Sign In', try pressing the Enter/Return Key, and see if you are then able to successfully log in and start the game."
I''m having the same issue. I live in the US and have a strong internet connection. Please help
https://www.sendspace.com/file/64pt2r
Can you please clarify if you purchased the game from this website, or through a third-party retailer such as Steam?
Same issue here. Here is the file.
https://www.sendspace.com/file/hdzb1t
After looking over your Support Tool information, it appears that the game is installed to the
\ drive on your computer. Please try installing the game to the C:\ drive on your computer, and you should not experience this issue again.
Having the same problem.
https://www.sendspace.com/file/89uah5
Please try disabling any anti-virus or internet firewall programs you may have open and running, and restart the game to see if you are then able to successfully reach the main menu. Please also make sure that you have a strong connection to the internet when starting the game.
I'm having the same problem ... seems to be a problem that Mac users are all experiencing. It's really frustrating because I've really enjoyed playing the Walking Dead games and The Wolf Among Us. Just assumed that this would be another great game. Unfortunately as of now, it's a waste of $30.00
If you are currently experiencing this issue, can you please clarify if you are connected to the internet through a wireless network connection, or a wired connection? Also, did you purchase the game through Steam, or through our website? If you purchased the game through Steam, and are currently experiencing this issue, please try Verifying the Game Cache.
If you purchased the game through us, please make sure you have closed any and all other programs running in the background, and that you have disabled any anti-virus and internet firewall programs open and running in the background when attempting to start the game, and you should be able to start the game successfully.
I met the same problem as everyone above, and I managed to fix my problem.
First, I tried uninstalling and re-downloading the game, didn't work.
Next, I tried installing it on the default path and run it as an administrator, didn't work.
Then, I tried disabling my anti-virus and I tought that the same problem was still happening, but I noticed that when I moved my mouse toward the center of the screen, my normal white mouse would appear overlapping the blue borderlands one. So I guessed there was a window I couldn't see and try entering my email address then press TAB, and my password before pressing the enter key, and it worked.
I don't know if that's the problem those who still can't play are having, but it seems that in some case, the login window doesn't appear but is still interacable.
I use wifi and my antivirus is disabled. I'm able to play my Walking Dead games without problems as well as The Wolf Among Us ...
My apologies, it appears that we have updated our Critical Mac Patch file which should resolve this particular issue. Please make sure to download the Mac Patch Here, then install this patch file, and the issue should be resolved.