This is pathetic - telling everyone that he has too slow hardware etc... Obviously with so many people having issues with the speed of the mouse it is simply poorly programmed - because I have no issues or lags with the display of graphics. I really hope there will be a fix or you could simply remove the annoying countdown timer giving people the proper time to react .... I played the first episode saying nothing or things I didn^t want to say most of the time because of the slow and imprecise movement of my mouse - that is really annoying. Or you could just add a feature to select the answers by the number keys. That could make the game much more enjoyable for many players. Thank you
I, like all the people before me in this thread, am having the same problem with laggy graphics, mouse control, and constantly repeated voice acting. I'm sure it's a problem with my dedicated memory, but just to be sure, here are my GOT Support Tool results:
This is pathetic - telling everyone that he has too slow hardware etc... Obviously with so many people having issues with the speed of the m… moreouse it is simply poorly programmed - because I have no issues or lags with the display of graphics. I really hope there will be a fix or you could simply remove the annoying countdown timer giving people the proper time to react .... I played the first episode saying nothing or things I didn^t want to say most of the time because of the slow and imprecise movement of my mouse - that is really annoying. Or you could just add a feature to select the answers by the number keys. That could make the game much more enjoyable for many players. Thank you
My apologies, there doesn't seem to be an issue with your system, or file structure setup. Can you please clarify if you have tried updating your graphics card's drivers to the latest version? Please also try unplugging any extra USB devices other than a keyboard and mouse, then retry that point of the Episode, and see if your issues are resolved.
I, like all the people before me in this thread, am having the same problem with laggy graphics, mouse control, and constantly repeated voic… moree acting. I'm sure it's a problem with my dedicated memory, but just to be sure, here are my GOT Support Tool results:
https://www.sendspace.com/file/1aod9a
Hi, I can see my mouse and the speed is ok, but the direction is reversed: left-right is fine, but down is up, and up is down. Here is my link:
https://www.sendspace.com/file/fqwr2f
My apologies, there doesn't seem to be an issue with your system, or file structure setup. Can you please clarify if you have tried updating… more your graphics card's drivers to the latest version? Please also try unplugging any extra USB devices other than a keyboard and mouse, then retry that point of the Episode, and see if your issues are resolved.
Having the same issue as everyone else, I can see my mouse but, the mouse lag is extremely annoying.. I suppose I'll have to play with a controller
Here's my link: https://www.sendspace.com/file/zx1yo3
I'm also having issues on a Surface Pro 2, 256GB 8GB RAM. It didn't have the same problems with Wolf Among Us. The mouse is lagging and then speeding up to compensate, half the time I can't even select a comment in time let alone complete all the action sequences!
I've tried bluetooth mouse, corded mouse and surface pen (slightly better but doesn't work well with the other controls).
I apologize for the inconvenience, unfortunately the Windows Surface Pro 2 is not an officially supported device to run the game, as it uses an integrated Intel graphics card, which we do not recommend for using when playing our games. I recommend either try playing on a computer that meets the minimum system requirements, or contacting our Support Staff for any inquiries regarding refunds, or refund requests if you purchased the game from us.
I'm also having issues on a Surface Pro 2, 256GB 8GB RAM. It didn't have the same problems with Wolf Among Us. The mouse is lagging and the… moren speeding up to compensate, half the time I can't even select a comment in time let alone complete all the action sequences!
I've tried bluetooth mouse, corded mouse and surface pen (slightly better but doesn't work well with the other controls).
https://www.sendspace.com/file/in647j
Please make sure your graphics card's drivers are updated to the latest available version. Then start the game, and see if your mouse movement is improved. If not, please also try unplugging any and all USB devices other than a keyboard and mouse, and see if there is an improvement to the mouse movement.
Please make sure your graphics card's drivers are updated to the latest available version. Then start the game, and see if your mouse movement is improved. If not, please also try unplugging any and all USB devices other than a keyboard and mouse, and see if there is an improvement to the mouse movement.
You can also try changing the game's resolution and graphics settings to a lower setting from the Settings menu in-game.
https://www.sendspace.com/file/lgy4ep
I've tried using a mouse and my touch pad on my laptop and I still get lag. Feel like I should have stuck to my xbox
My apologies, unfortunately my only other potential solutions would be to try running the game As an Administrator, or in a Compatibility Mode, and see if your mouse cursor issue does not occur when playing in those modes. (For Compatibility Mode, we recommend Windows 98/ME)
I'm a mac user with the latest OS and I'm finding the cursor disappearing and the game won't connect with the website. The swipe up in combat simply doesn't work either. I think this is the right file. /Users/User/Downloads/GOT_Mac_Support_Tool/GOT_support_data_mac/data.txt
If you are experiencing issues with any Quick-Time Events where you see an Arrow pointing in a particular direction, please try pressing the corresponding Arrow Key in the direction on-screen to complete that particular event.
I'm a mac user with the latest OS and I'm finding the cursor disappearing and the game won't connect with the website. The swipe up in comba… moret simply doesn't work either. I think this is the right file. /Users/User/Downloads/GOT_Mac_Support_Tool/GOT_support_data_mac/data.txt
I am having similar lag with the mouse it makes it difficult to make selections and the action scenes are completely annoying. I didn't have any problems with The Walking Dead.
https://www.sendspace.com/file/m233r0- here is my support tool information. I am also having mouse lag problems with GoT. Had no problem with Walking Dead.
I have the same lag issues with my mouse. Here is my info:
System Information
Time of this report: 2/18/2015, 09:25:53
Machine name: HP-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)
Language: Finnish (Regional Setting: Finnish)
System Manufacturer: Hewlett-Packard
System Model: HP ProBook 6550b
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 3952MB RAM
Page File: 1722MB used, 6178MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
Card name: ATI Mobility Radeon HD 4500 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9555)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9555&SUBSYS_1471103C&REV_00
Display Memory: 2225 MB
Please try updating your graphics card's drivers to the latest version, as they seem to be outdated. Then start the game again, and see if your mouse cursor movement is improved.
I have the same lag issues with my mouse. Here is my info:
System Information
Time of this report: 2/18/2015, 09:25:53
Machi… morene name: HP-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)
Language: Finnish (Regional Setting: Finnish)
System Manufacturer: Hewlett-Packard
System Model: HP ProBook 6550b
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 3952MB RAM
Page File: 1722MB used, 6178MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Notes
Display Tab 1: N… [view original content]
Please try updating your computer's graphics card's drivers, as they haven't been updated in a while. Then start the game again, and your mouse lag issue should be resolved.
https://www.sendspace.com/file/m233r0- here is my support tool information. I am also having mouse lag problems with GoT. Had no problem with Walking Dead.
It appears that your computer's graphics card's drivers are not up to date. Please try updating them to the latest version, then start the game again, and your mouse lag issue should be resolved.
I am having similar lag with the mouse it makes it difficult to make selections and the action scenes are completely annoying. I didn't have any problems with The Walking Dead.
https://www.sendspace.com/file/jv93ca
Unfortunately after looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 64mb of dedicated memory. Your computer uses an integrated Intel HD graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements, if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.
ive lowered the resolution and it doesnt seem to help when im making my choices an i keept dying because of stupid lag. (sorry for such brupt words)
Loving the game, but the audio keeps stuttering, repeating the last word of the last sentence and audio not matching the video in the beggining of each chapter. But mostly the problem is the mouse issue and not existing the keyboard option for making choices
(not sure how i can send my sistem info!)
Please help
My apologies, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
ive lowered the resolution and it doesnt seem to help when im making my choices an i keept dying because of stupid lag. (sorry for such brup… moret words)
Loving the game, but the audio keeps stuttering, repeating the last word of the last sentence and audio not matching the video in the beggining of each chapter. But mostly the problem is the mouse issue and not existing the keyboard option for making choices
(not sure how i can send my sistem info!)
Please help
I also experienced a mouse lag (already in the main menu). I could finish the first episode, but it was quite annoying and sometimes I didn't click the answer I was trying to hit.
It would be great if I could play the other episodes without this problem... https://www.sendspace.com/file/scqt88
I've tried using the tool, but for a split second, each time i try to use it, it'll say "cmd is not a recognized as an internal or external command." I'm dealing with very bad mouse lag also, i can't even get past the first episode because of it, any idea?
I've tried using the tool, but for a split second, each time i try to use it, it'll say "cmd is not a recognized as an internal or external … morecommand." I'm dealing with very bad mouse lag also, i can't even get past the first episode because of it, any idea?
Please try updating your computer's graphics card's drivers, as they haven't been updated in a while. Then start the game again, and your mouse lag issue should be resolved.
Can you please clarify if you experience the issue in both Full Screen Mode, and Windowed Mode? (You can switch between the two modes using the shortcut (Alt+Enter).
Can you please clarify if you experience the issue in both Full Screen Mode, and Windowed Mode? (You can switch between the two modes using the shortcut (Alt+Enter).
I also experienced a mouse lag (already in the main menu). I could finish the first episode, but it was quite annoying and sometimes I didn'… moret click the answer I was trying to hit.
It would be great if I could play the other episodes without this problem...
https://www.sendspace.com/file/scqt88
Comments
This is pathetic - telling everyone that he has too slow hardware etc... Obviously with so many people having issues with the speed of the mouse it is simply poorly programmed - because I have no issues or lags with the display of graphics. I really hope there will be a fix or you could simply remove the annoying countdown timer giving people the proper time to react .... I played the first episode saying nothing or things I didn^t want to say most of the time because of the slow and imprecise movement of my mouse - that is really annoying. Or you could just add a feature to select the answers by the number keys. That could make the game much more enjoyable for many players. Thank you
I, like all the people before me in this thread, am having the same problem with laggy graphics, mouse control, and constantly repeated voice acting. I'm sure it's a problem with my dedicated memory, but just to be sure, here are my GOT Support Tool results:
https://www.sendspace.com/file/1aod9a
Thank you for your feedback, I will make sure to pass you interest in having a different way to make choices, along to the team!
My apologies, there doesn't seem to be an issue with your system, or file structure setup. Can you please clarify if you have tried updating your graphics card's drivers to the latest version? Please also try unplugging any extra USB devices other than a keyboard and mouse, then retry that point of the Episode, and see if your issues are resolved.
Hi, I can see my mouse and the speed is ok, but the direction is reversed: left-right is fine, but down is up, and up is down. Here is my link:
https://www.sendspace.com/file/fqwr2f
Can you please clarify if entering the Options Menu, and switching the Y-Axis between Inverted, and Not Inverted resolves your particular issue?
I actually updated my graphics card's driver and the game now runs like a dream. Thanks for the help, TelltaleMike!
Having the same issue as everyone else, I can see my mouse but, the mouse lag is extremely annoying.. I suppose I'll have to play with a controller
Here's my link: https://www.sendspace.com/file/zx1yo3
You're welcome, I hope you are now able to enjoy the game!
Can you please clarify if you are using a mouse, or the touchpad on your laptop in order to control the mouse?
Oh sorry, I am using a mouse.
Can you please clarify if unplugging the mouse and using the touchpad resolves the lag issue you are experiencing, or does it remain the same?
Thanks A lot. thanks to you I can finaly play!
I'm also having issues on a Surface Pro 2, 256GB 8GB RAM. It didn't have the same problems with Wolf Among Us. The mouse is lagging and then speeding up to compensate, half the time I can't even select a comment in time let alone complete all the action sequences!
I've tried bluetooth mouse, corded mouse and surface pen (slightly better but doesn't work well with the other controls).
https://www.sendspace.com/file/in647j
Please check my support tool information, also. Here is the link to my Support Tool info. Thanks in advance. https://www.sendspace.com/file/yzrg80
https://www.sendspace.com/file/lgy4ep
I've tried using a mouse and my touch pad on my laptop and I still get lag. Feel like I should have stuck to my xbox
I apologize for the inconvenience, unfortunately the Windows Surface Pro 2 is not an officially supported device to run the game, as it uses an integrated Intel graphics card, which we do not recommend for using when playing our games. I recommend either try playing on a computer that meets the minimum system requirements, or contacting our Support Staff for any inquiries regarding refunds, or refund requests if you purchased the game from us.
Please make sure your graphics card's drivers are updated to the latest available version. Then start the game, and see if your mouse movement is improved. If not, please also try unplugging any and all USB devices other than a keyboard and mouse, and see if there is an improvement to the mouse movement.
Please make sure your graphics card's drivers are updated to the latest available version. Then start the game, and see if your mouse movement is improved. If not, please also try unplugging any and all USB devices other than a keyboard and mouse, and see if there is an improvement to the mouse movement.
You can also try changing the game's resolution and graphics settings to a lower setting from the Settings menu in-game.
bump - anything else y could try???
My apologies, unfortunately my only other potential solutions would be to try running the game As an Administrator, or in a Compatibility Mode, and see if your mouse cursor issue does not occur when playing in those modes. (For Compatibility Mode, we recommend Windows 98/ME)
I'm a mac user with the latest OS and I'm finding the cursor disappearing and the game won't connect with the website. The swipe up in combat simply doesn't work either. I think this is the right file. /Users/User/Downloads/GOT_Mac_Support_Tool/GOT_support_data_mac/data.txt
If you are experiencing issues with any Quick-Time Events where you see an Arrow pointing in a particular direction, please try pressing the corresponding Arrow Key in the direction on-screen to complete that particular event.
I am having similar lag with the mouse it makes it difficult to make selections and the action scenes are completely annoying. I didn't have any problems with The Walking Dead.
https://www.sendspace.com/file/jv93ca
https://www.sendspace.com/file/m233r0- here is my support tool information. I am also having mouse lag problems with GoT. Had no problem with Walking Dead.
I have the same problem with the mouse and the constantly repeated voice acting on GoT.
https://www.sendspace.com/file/dd5i7q
I have the same lag issues with my mouse. Here is my info:
System Information
Time of this report: 2/18/2015, 09:25:53
Machine name: HP-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)
Language: Finnish (Regional Setting: Finnish)
System Manufacturer: Hewlett-Packard
System Model: HP ProBook 6550b
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 3952MB RAM
Page File: 1722MB used, 6178MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Notes
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Dedicated Memory: 506 MB
Shared Memory: 1719 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Yleinen PnP-näyttölaite
Monitor Model: unknown
Monitor Id: AUO01EE
Native Mode: 1600 x 900(p) (60.001Hz)
Output Type: Internal
Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0678 (English)
Driver Version: 8.632.1.2000
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/18/2009 02:15:58, 4059648 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D615-11CF-2A71-7B34A1C2C535}
Vendor ID: 0x1002
Device ID: 0x9555
SubSys ID: 0x1471103C
Revision ID: 0x0000
Driver Strong Name: oem35.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_M9x:8.632.1.2000:pci\ven_1002&dev_9555
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Please try updating your graphics card's drivers to the latest version, as they seem to be outdated. Then start the game again, and see if your mouse cursor movement is improved.
Please try updating your computer's graphics card's drivers, as they haven't been updated in a while. Then start the game again, and your mouse lag issue should be resolved.
It appears that your computer's graphics card's drivers are not up to date. Please try updating them to the latest version, then start the game again, and your mouse lag issue should be resolved.
Unfortunately after looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 64mb of dedicated memory. Your computer uses an integrated Intel HD graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements, if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.
ive lowered the resolution and it doesnt seem to help when im making my choices an i keept dying because of stupid lag. (sorry for such brupt words)
Loving the game, but the audio keeps stuttering, repeating the last word of the last sentence and audio not matching the video in the beggining of each chapter. But mostly the problem is the mouse issue and not existing the keyboard option for making choices
(not sure how i can send my sistem info!)
Please help
My apologies, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/87544/got-support-tool
After receiving the information from your support tool, I will be able to assist you further.
I also experienced a mouse lag (already in the main menu). I could finish the first episode, but it was quite annoying and sometimes I didn't click the answer I was trying to hit.
It would be great if I could play the other episodes without this problem...
https://www.sendspace.com/file/scqt88
I've tried using the tool, but for a split second, each time i try to use it, it'll say "cmd is not a recognized as an internal or external command." I'm dealing with very bad mouse lag also, i can't even get past the first episode because of it, any idea?
Never mind.. apparently running the game in full screen solved the issue for me, i'm not sure how or if i can delete this, but thanks anyways.
I'm having similar problems. Turning OFF full-screen and going to low graphics helps, but it's still pretty laggy. I've updated my drivers.
https://www.sendspace.com/file/k2kzt7
Updated drivers and still not picking up. Here is my new support tool information:
https://www.sendspace.com/file/snfedr
Can you please clarify if you experience the issue in both Full Screen Mode, and Windowed Mode? (You can switch between the two modes using the shortcut (Alt+Enter).
Can you please clarify if you experience the issue in both Full Screen Mode, and Windowed Mode? (You can switch between the two modes using the shortcut (Alt+Enter).