Stuck on the "connecting" title screen.

Comments

• TelltaleMike Former Telltale Staff

  June 2014

  I apologize for the inconvenience. Below are a few possible solutions:

  1) Restart your computer

  2) Play the game with your computer disconnected from the internet

  3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card.

  4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

  5) Try playing the game with no other programs running in the background

  6) Reinstall the game

  If none of these help, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

  http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

  After receiving the information from your support tool, I will be able to assist you further.
• rocketbeta

  February 2015

  I'm still having this problem. The game works when I disable the internet, but that's a workaround, not a fix. Please fix this issue.

  TelltaleMike posted: »

  I apologize for the inconvenience. Below are a few possible solutions: 1) Restart your computer 2) Play the game with your computer di… moresconnected from the internet 3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card. 4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335) 5) Try playing the game with no other programs running in the background 6) Reinstall the game If none of these help, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here: http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering After receiving the information from your support tool, I will be able to assist you further.
• TelltaleMike Former Telltale Staff

  February 2015

  If you are experiencing this issue when you are connected to the internet, can you please clarify if you are playing the Steam version, or the Telltale Games version of the game downloaded from this website? Also, are you playing the PC or Mac version of the game?

  rocketbeta posted: »

  I'm still having this problem. The game works when I disable the internet, but that's a workaround, not a fix. Please fix this issue.
• Volarus

  February 2015

  I am experience the same issue. I purchased my copy through steam a while ago, but didn't start playing it until recently. I had just finished up episode 2 last night with no issues. Today it won't connect. I have the game installed on both my desktop and laptop and I am experience the issue on both machines.
• TelltaleMike Former Telltale Staff

  February 2015

  If you are still experiencing the issue after attempting my suggestions above, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

  http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

  After receiving the information from your support tool, I will be able to assist you further.

  Volarus posted: »

  I am experience the same issue. I purchased my copy through steam a while ago, but didn't start playing it until recently. I had just fini… moreshed up episode 2 last night with no issues. Today it won't connect. I have the game installed on both my desktop and laptop and I am experience the issue on both machines.