You guys suck so bad when it comes to customer service. Seriously the game has been out for 2 months and still there is not 'my choices' option. Get it together guys, or drop your prices.
We are currently looking into an issue where Xbox players who have linked their games to their Telltale accounts, cannot see their choices. … moreWe are looking into the root cause of the issue, and hope to have a resolution in the near future.
You will not see your Xbox games under your My Games page. Your My Games page is a place to easily access your PC/Mac games purchased from our website, so that you can download the installers for the games. Your Telltale games purchased on other platforms will not show up there.
These guys don't care. This is how they've been for many years now. They really don't care about customers. I'll probably be banned for speaking the truth, even though I've bought everything they make on console and on PC. They love our money, they just don't love supporting us.
When will this be fixed for Xbox one owners. Just finished episode 1 and so frustrated that I can't see how I chose against others. Bought the season pass and gutted this feature is not working. UK.
Finished Episode one today and no choices showing for me either. Can't seem to find it anywhere on my Xbox One and weirdly the game isn't even showing up on my list of games on my telltale account...
My apologies, we are currently still looking into the issue where 'My Choices' pages are not showing up correctly for Xbox players, and hope to have more information on an update soon. Please note that while we are still looking into it, your choices are safely stored within your save files.
You say that the choices are stored within the save files, however when I started Episode 2 today, the recap was showing different choices as to what I had chosen when I played Episode 1.
My apologies, we are currently still looking into the issue where 'My Choices' pages are not showing up correctly for Xbox players, and hope… more to have more information on an update soon. Please note that while we are still looking into it, your choices are safely stored within your save files.
You say that the choices are stored within the save files, however when I started Episode 2 today, the recap was showing different choices as to what I had chosen when I played Episode 1.
Same here, no my decisions page and no carrying over my decisions from episode 1
Xbox One
Germany
Bought the season pass, don't make me regret THAT decision
Same here, no my decisions page and no carrying over my decisions from episode 1
Xbox One
Germany
Bought the season pass, don't make me regret THAT decision
You say that the choices are stored within the save files, however when I started Episode 2 today, the recap was showing different choices as to what I had chosen when I played Episode 1.
Same here too I live in the U.S. and I had Got and Tales from the borderlands two months ago I started my telltale account on tales from the borderlands and it passed to GOT still I can't find My Choices page on GOT I have My Choices on Tales From The Borderlands but not GOT
My apologies, we are currently still looking into the issue where 'My Choices' pages are not showing up correctly for Xbox players, and hope… more to have more information on an update soon. Please note that while we are still looking into it, your choices are safely stored within your save files.
I would like to point out that I just finished episode 2 and still cannot see my choices. There is no choices tab (I could see my choices in Borderlands though) and I was expecting this to be fixed by the time I played and completed the second episode. Why are we not seeing any updates on this for us xbox one users?
Just checked that website (didn't even know it existed) and it only shows 1 choice I made in episode 1... and of course starting episode 2 none of my choices carry over.
But to get this straight, there is no way to see your choices in the game itself, like with every other game Telltale has made? WHY!?
Ok just completed episode 2 on Xbox1(US), and yes a few of my choices were not carried over, but in regards to the my choices tab it does not appear in game which is quite frustrating and when I go to my account on my iPad its basically pointless since it doesn't link to any games. I bought both episodes the day they launched.
Will un-linking my XBL account HELP? I really don't see the point in having a telltale account other than to come to the boards and talk about the issues
Just checked that website (didn't even know it existed) and it only shows 1 choice I made in episode 1... and of course starting episode 2 n… moreone of my choices carry over.
But to get this straight, there is no way to see your choices in the game itself, like with every other game Telltale has made? WHY!?
The my games section on the telltale account only shows PC games apparently but it sucks that you can't see your choices either. They really should have fixed this by now as I think it's linked with the fact my choices haven't carried over to episode 2.
Finished Episode one today and no choices showing for me either. Can't seem to find it anywhere on my Xbox One and weirdly the game isn't even showing up on my list of games on my telltale account...
I apologize for the delayed response, and any inconveniences this has caused. We are currently looking into the issue, and hope to have a resolution soon. If you are currently experiencing this issue on Xbox One, can you please clarify what region/country you are currently located in, if you are using a wired or wireless connection, and when you played through Episode 1? (Did you play through Ep 1 when it released, or more recently?)
I apologize for the delayed response, and any inconveniences this has caused. We are currently looking into the issue, and hope to have a re… moresolution soon. If you are currently experiencing this issue on Xbox One, can you please clarify what region/country you are currently located in, if you are using a wired or wireless connection, and when you played through Episode 1? (Did you play through Ep 1 when it released, or more recently?)
I apologize for the delayed response, and any inconveniences this has caused. We are currently looking into the issue, and hope to have a re… moresolution soon. If you are currently experiencing this issue on Xbox One, can you please clarify what region/country you are currently located in, if you are using a wired or wireless connection, and when you played through Episode 1? (Did you play through Ep 1 when it released, or more recently?)
I apologize for the delayed response, and any inconveniences this has caused. We are currently looking into the issue, and hope to have a re… moresolution soon. If you are currently experiencing this issue on Xbox One, can you please clarify what region/country you are currently located in, if you are using a wired or wireless connection, and when you played through Episode 1? (Did you play through Ep 1 when it released, or more recently?)
Germany, Xbox One, played Episode 1 on release and again on release of episode 2, deinstaled everything and downloaded it again .. Nothing!, linked to telltale, wired connection, gamer tag Philafreshia
I apologize for the delayed response, and any inconveniences this has caused. We are currently looking into the issue, and hope to have a re… moresolution soon. If you are currently experiencing this issue on Xbox One, can you please clarify what region/country you are currently located in, if you are using a wired or wireless connection, and when you played through Episode 1? (Did you play through Ep 1 when it released, or more recently?)
Poland, Wireless. I played Ep one First week when it was on market. Decisions are not showing in game and on site. It's a big bug for me. I cannot play ep 2 without my decisions.
I apologize for the delayed response, and any inconveniences this has caused. We are currently looking into the issue, and hope to have a re… moresolution soon. If you are currently experiencing this issue on Xbox One, can you please clarify what region/country you are currently located in, if you are using a wired or wireless connection, and when you played through Episode 1? (Did you play through Ep 1 when it released, or more recently?)
Live in Brazil. Just finish the Episode 1 and have the same issue. I want to buy the season pass to start the episode 2 but with this problem's better wait, otherwise will not make sense play the game if the sequence will not know what I did before.
I'm using a wireless conection and played episode 1, as I sayd, today (Feb/15).
Hope this get fixed VERY soon! I have nothing to do with this, just payed and wanna play the game without worry.
I apologize for the delayed response, and any inconveniences this has caused. We are currently looking into the issue, and hope to have a re… moresolution soon. If you are currently experiencing this issue on Xbox One, can you please clarify what region/country you are currently located in, if you are using a wired or wireless connection, and when you played through Episode 1? (Did you play through Ep 1 when it released, or more recently?)
We have submitted a patch to Microsoft to resolve the issue some customers have experienced with their choices data not carrying over. We expect the patch to be released in the next 7-10 days and I will update This Thread as soon as it is available. After you download this patch, your Choices/Stats data should then successfully upload to our servers, and allow you to see them/carry over to the next episode.
Can you please clarify if you are able to see your Choices page in-game, but your My Choices page on this website does not update with your stats/choices? Have you made sure to update the game to the latest version?
Still not fixed. Are there even any people working on this problem? Choices "page" in-game is present but the website does not update. At what point is it supposed to be updated? When I complete an episode? When the save games are synched in the cloud? When I boot up the game next time? Getting that info from you could help the community identify where the problem lies if you're not up to the task. I'm sorry for the annoyed tone, but it's been 4-5 months now.
Edit/Addition: I'm playing the PC version if there's any doubt.
Can you please clarify if you are able to see your Choices page in-game, but your My Choices page on this website does not update with your stats/choices? Have you made sure to update the game to the latest version?
Can you please clarify if you have linked your Steam account to your Telltale account either from the in-game method, or from your Telltale account's Settings page? If you go to your account's Settings page, are you able to see your Steam profile as successfully linked? If you have everything linked, and you are still not seeing your Choices page update, you can also try clearing your web browser's cache and cookies for this website, then re-log in to your Telltale account, and open the Choices page and see if it updates.
If you still experience the same issue, please reply, and I will be able to assist you further with updating your Choices page on the website.
Still not fixed. Are there even any people working on this problem? Choices "page" in-game is present but the website does not update. At wh… moreat point is it supposed to be updated? When I complete an episode? When the save games are synched in the cloud? When I boot up the game next time? Getting that info from you could help the community identify where the problem lies if you're not up to the task. I'm sorry for the annoyed tone, but it's been 4-5 months now.
Edit/Addition: I'm playing the PC version if there's any doubt.
It's linked, yes. And it doesn't work in any browser, and it's not an issue with the cache. I have already checked all this. This also seems to be a common problem.
Can you please clarify if you have linked your Steam account to your Telltale account either from the in-game method, or from your Telltale … moreaccount's Settings page? If you go to your account's Settings page, are you able to see your Steam profile as successfully linked? If you have everything linked, and you are still not seeing your Choices page update, you can also try clearing your web browser's cache and cookies for this website, then re-log in to your Telltale account, and open the Choices page and see if it updates.
If you still experience the same issue, please reply, and I will be able to assist you further with updating your Choices page on the website.
Your choices should be recorded as you play the game, and then synced again at the end of the episode. Unfortunately there does not seem to be any access points created from your Telltale account to the database that records your choices. Could you please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply? You can find the Sticky here:
After receiving the information from your support tool, I will be able to make sure your game's file structure is set up properly to successfully communicate with our servers.
It's linked, yes. And it doesn't work in any browser, and it's not an issue with the cache. I have already checked all this. This also seems to be a common problem.
Comments
My stats says I told Ortengryn about the North Grove and I didn't do that.
You guys suck so bad when it comes to customer service. Seriously the game has been out for 2 months and still there is not 'my choices' option. Get it together guys, or drop your prices.
These guys don't care. This is how they've been for many years now. They really don't care about customers. I'll probably be banned for speaking the truth, even though I've bought everything they make on console and on PC. They love our money, they just don't love supporting us.
Finished Episode one today and no choices showing for me either. Can't seem to find it anywhere on my Xbox One and weirdly the game isn't even showing up on my list of games on my telltale account...
My apologies, we are currently still looking into the issue where 'My Choices' pages are not showing up correctly for Xbox players, and hope to have more information on an update soon. Please note that while we are still looking into it, your choices are safely stored within your save files.
You say that the choices are stored within the save files, however when I started Episode 2 today, the recap was showing different choices as to what I had chosen when I played Episode 1.
Same here, no my decisions page and no carrying over my decisions from episode 1
Xbox One
Germany
Bought the season pass, don't make me regret THAT decision
Same issue
Same here! XBOX One Germany!
Same here, Xbox One Germany
2 months and still not fixed.....
Very disappointing ...
Same here too I live in the U.S. and I had Got and Tales from the borderlands two months ago I started my telltale account on tales from the borderlands and it passed to GOT still I can't find My Choices page on GOT I have My Choices on Tales From The Borderlands but not GOT
I would like to point out that I just finished episode 2 and still cannot see my choices. There is no choices tab (I could see my choices in Borderlands though) and I was expecting this to be fixed by the time I played and completed the second episode. Why are we not seeing any updates on this for us xbox one users?
Just checked that website (didn't even know it existed) and it only shows 1 choice I made in episode 1... and of course starting episode 2 none of my choices carry over.
But to get this straight, there is no way to see your choices in the game itself, like with every other game Telltale has made? WHY!?
Ok just completed episode 2 on Xbox1(US), and yes a few of my choices were not carried over, but in regards to the my choices tab it does not appear in game which is quite frustrating and when I go to my account on my iPad its basically pointless since it doesn't link to any games. I bought both episodes the day they launched.
Will un-linking my XBL account HELP? I really don't see the point in having a telltale account other than to come to the boards and talk about the issues
My friend didn't make an account and he has a "my choices" tab in game - it seems making the account is the problem
The my games section on the telltale account only shows PC games apparently but it sucks that you can't see your choices either. They really should have fixed this by now as I think it's linked with the fact my choices haven't carried over to episode 2.
I apologize for the delayed response, and any inconveniences this has caused. We are currently looking into the issue, and hope to have a resolution soon. If you are currently experiencing this issue on Xbox One, can you please clarify what region/country you are currently located in, if you are using a wired or wireless connection, and when you played through Episode 1? (Did you play through Ep 1 when it released, or more recently?)
Denmark (EU), wireless, finished ep1 on Jan 25. DL'd same day (or perhaps day before).
Choices not carrying over to Ep 2, and games not showing up online.
Australia. Wireless. Downloaded and finished Ep 1 December 27 or 28, replayed the whole episode again last week
If you need anymore info let me know.
Thanks
Germany, Xbox One, played Episode 1 on release and again on release of episode 2, deinstaled everything and downloaded it again .. Nothing!, linked to telltale, wired connection, gamer tag Philafreshia
Poland, Wireless. I played Ep one First week when it was on market. Decisions are not showing in game and on site. It's a big bug for me. I cannot play ep 2 without my decisions.
Live in Brazil. Just finish the Episode 1 and have the same issue. I want to buy the season pass to start the episode 2 but with this problem's better wait, otherwise will not make sense play the game if the sequence will not know what I did before.
I'm using a wireless conection and played episode 1, as I sayd, today (Feb/15).
Hope this get fixed VERY soon! I have nothing to do with this, just payed and wanna play the game without worry.
We have submitted a patch to Microsoft to resolve the issue some customers have experienced with their choices data not carrying over. We expect the patch to be released in the next 7-10 days and I will update This Thread as soon as it is available. After you download this patch, your Choices/Stats data should then successfully upload to our servers, and allow you to see them/carry over to the next episode.
same here
Can you please clarify if you are able to see your Choices page in-game, but your My Choices page on this website does not update with your stats/choices? Have you made sure to update the game to the latest version?
Still not fixed. Are there even any people working on this problem? Choices "page" in-game is present but the website does not update. At what point is it supposed to be updated? When I complete an episode? When the save games are synched in the cloud? When I boot up the game next time? Getting that info from you could help the community identify where the problem lies if you're not up to the task. I'm sorry for the annoyed tone, but it's been 4-5 months now.
Edit/Addition: I'm playing the PC version if there's any doubt.
Can you please clarify if you have linked your Steam account to your Telltale account either from the in-game method, or from your Telltale account's Settings page? If you go to your account's Settings page, are you able to see your Steam profile as successfully linked? If you have everything linked, and you are still not seeing your Choices page update, you can also try clearing your web browser's cache and cookies for this website, then re-log in to your Telltale account, and open the Choices page and see if it updates.
If you still experience the same issue, please reply, and I will be able to assist you further with updating your Choices page on the website.
It's linked, yes. And it doesn't work in any browser, and it's not an issue with the cache. I have already checked all this. This also seems to be a common problem.
Your choices should be recorded as you play the game, and then synced again at the end of the episode. Unfortunately there does not seem to be any access points created from your Telltale account to the database that records your choices. Could you please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply? You can find the Sticky here:
http://www.telltalegames.com/community/discussion/87544/got-support-tool
After receiving the information from your support tool, I will be able to make sure your game's file structure is set up properly to successfully communicate with our servers.