Multiple issues in-game (PC (Steam)) Need help!
My game save has disappeared, and the game also no longer saves, meaning I always have to restart episodes if I don't complete them in one go. The screen also turns completely black if I fail a part and click to restart, meaning I have to quit the game (And restart completely (No save)). Lastly, whenever I play as Fiona, taking money pops up the bank account on top. The problem is it stays there and the game cursor disappears, meaning I can no longer interact with the environment and (again!) have to start over from the beginning of the episode. I hope someone can find a solution to this or , even better, that Telltale could find the time to address those issues with a patch or something in the likes of that, thank you very much!
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UPDATE Found a new glitch where selecting a chapter from the rewind episode menu gives me a black screen with the game cursor and nothing else.
I sincerely apologize for any inconveniences you have experienced, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/87291/tftb-support-tool
After receiving the information from your support tool, I will be able to assist you further.
I'll make sure to do so, I unfortunately do not have access to my computer as of right now. Expect an answer by Friday or earlier (If I'm lucky)
Managed to access my PC before Friday, I hope this information helps you guys at Telltale. Thanks! https://www.sendspace.com/file/ryezv8
After looking over your Support Tool information, below are a few possible solutions:
Please first try Verifying your Game Cache.
If this does not resolve the issue, please also try uninstalling and re-installing the game from within your Steam Library. (Right click game from within your Steam Library, and click 'Delete Local Content' then reinstall game.) Please also make sure that the update file for the game is fully downloaded before attempting to start the game after re-installing it.
I have unfortunately tried that a dozen times over in the last week and nothing has changed. I was hoping for improvement believe me, it's too bad it didn't happen. I hope the fact that these solutions haven't worked will get you into digging up some new ones, as I enjoy your games very much and wouldn't want to miss out on this one (Which in my opinion is awesome!). Thank you again.
I've been trying to get stuff going through the game, mostly trying not to glitch it out by not making use of money with Fiona, unfortunately, as I got to episode 2 I am obliged to take some money from Scooter's crate and this glitches out as mentioned before, keeping the money tab on and making the game unplayable once I get to the little upgrade station for the car. Thanks for your support.
Can you please clarify if you experience the same issue while playing the game in Windowed Mode? You can switch it to this mode either from the Settings menu in-game, or by using the PC Shortcut (Alt+Enter) at any time while the game is running. Then try playing through and see if your issue is resolved.
I'll check it out, thanks!
Unfortunately, after a few times of going back and forth while picking up money with Fiona, I can confirm that going into windowed mode does not change the results. Here are some screenshots of the game if that can help:
https://plus.google.com/115827798384354700823/posts/iTbYGwyiQex?pid=6132176994613964050&oid=115827798384354700823&authkey=CO6glN-t7Kjxfg
First one, I just grabbed Pollux's Money, doesn't show up in the money tab (Should be 1000 bucks if I recall?)
2nd Screenshot, Pressing the Q key doesn't make it go, but pressing the E key twice props up the inventory and makes it leave, making the money stay there and leaving no cursor to keep on playing the game.
After looking over your Support Tool information again, I noticed that you have two graphics cards. An Nvidia card, as well as an Intel HD Graphics card. I recommend make sure that both of their drivers are updated to the latest version, as well as making sure that your more powerful card is enabled when playing the game. You can also try disabling your Intel HD Graphics card from your Control Panel on your computer to make sure it isn't being used to play the game, as this may cause graphical issues such as the one you are speaking of. Then after you have disabled the card, start the game, and you should not experience the issue.
Unfortunately, I've disabled my Intel graphics card and tried again, but the money glitch is still there.
My apologies, unfortunately there may be an issue with your save file directory itself. I will make sure to pass all of the information along to the team for further investigation into your issue.
Great! Thanks a lot for your time, hope this'll be fixed soon!
@ButtSqueak If you are still affected by this issue, could you please zip the 'Tales From The Borderlands' folder from the following directory:
C:\Users\YOURNAME\Documents\Telltale Games\
and upload it to a file hosting website? I could then download it and pass it along to the team for further investigation into the root cause of the issue. You can use the same process as the Support Tool uploading, then copy and paste the download link. Thank you in advance if you are able to help out. (You can also send the download link to the files in a Private Message to me if you rather.)
Sorry, I forgot to give you an update on this issue. I managed to fix the problem by deleting and re-downloading the files. Maybe the game update simply messed with the file order. Anyhow, it's back to normal, thank you for the support!
You're welcome, enjoy the game!