Black screen after downloading ep 3?
When the third episode came out I downloaded it on the same day, but I didn't have time to play it until today, I'm not sure if the app was updated in the meantime. The thing is that now that I've opened the game, the music starts, and although there is only a black screen I can hear that the menu seems to work.
I have an Asus Transformer Prime TF201
The game has worked fine all this time, I don't understand now why it doesn't. I have tried restarting the app and cleaning junk with CM Clean Master but to no avail. I have in the meantime rooted the device, but didn't make any real modifications, it was just for curiosity, and then I unrooted it back. I thought maybe reinstalling the app might help, but I would rather not lose all my saved games and have to reinstall all the episodes again.
Thanks for your time
Ale
Comments
I apologize for the inconvenience. Below are a few potential solutions:
1) Make sure your OS is updated to the most recent version
2) Force stop the application, and then relaunch it
3) Reset your WiFi settings by turning them Off, and back On then reconnect with the network.
4) Turn off your device for a few minutes, before attempting to launch the game again.
5) Go to the device’s Settings Menu, then go to Applications, then Manage Applications, and select the Game Application and tap ‘Clear Data’.
6) Delete the application from your device, and re-download it from the App Store (Please note that this will NOT delete your save data)
Thank you for your prompt response.
I have tried all the above solutions, and have even gone as far as factory reseting my device, in case it had been something I Installed/uninstalled, however nothing has fixed the problem, at which point I can only imagine the problem has been caused by a recent update. Please try to look into it as I would like to continue playing the series.
Let me know if you need any further information about my device
Kind regards
Alex
Can you please clarify if you are able to start Episode 2 successfully, or do you see the same results now?
Aft er following the procedure and factory resetting my device, I tried downloading the game again, it was a gigabyte download but when I tried to open it I had the same problem I described before. Music without video, when i press on the black screen I can hear the menu is active. Nothing more. Maybe it was the update?
Just to clarify, i have no video of the game at all. Not even the loading cog before the menu. Its strange because before episode 3 everything worked great.
My apologies, thank you for providing the extra information regarding your issue. I will make sure to pass it along to the team for further investigation. Unfortunately at this time I do not have any other potential solutions to resolve your issue. Can you please clarify if you purchased the episodes individually, or did you purchase the Season Pass from the Google Play Store?
I purchased the season pass from googleplay
I am having the exact same problem on my Transformer Prime, thank you for starting this discussion. I will follow and hopefully they have a solution.
Unfortunately I am out of potential solutions to resolve your particular issue. I recommend contacting/emailing our Support Staff at Support@Telltalegames.com for further assistance with your issue (and make sure to clarify which suggestions you have already tried in the email).
If none of my above solutions were able to resolve the issue for you, I recommend contacting/emailing Support@Telltalegames.com as i specified above to @spherewithin, and make sure to include all of the steps you have already tried, in the email to support.
Thank god, after the recent update the game is working again
unfortunately all my attempts to make it work before have led me to lose my saved games 
Thank you for providing the extra information that the update was able to resolve your issue. I hope that you are now able to enjoy the game!