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Telltale Support needs YOUR help!

124

Comments

  • Javi-Wan KenobiJavi-Wan Kenobi
    edited September 2009
    I've sent the message... twice by mistake, sorry.
    The first time I used an e-mail account that I seldom use, not the one I'm registered on Telltale with. I soon received [issue-21151] automated reply.
    Then I've sent another with my good e-mail address, and after a little while I've received [issue-21152] automated reply.
    Now, I'll wait for the human-written-not-computer-generated reply
  • Macfly77Macfly77 Moderator
    edited September 2009
    Tested both my e-mail addresses.
    The Hotmail one: sent the message at 10.34, got the automated response at 10.37 (issue-21160).
    The ICQmail one: sent the message at 10.37, got the automated response at 10.39 (issue-21161).
    So far, so good...
  • kathryntynekathryntyne
    edited September 2009
    Ok, done, automated reply received today at 1.51pm UK time.
    Personal response received same day at 7.25pm.
  • NGCrewNGCrew
    edited September 2009
    Just sent my email 19:00 uk time
  • DjNDBDjNDB Moderator
    edited September 2009
    I just sent my mail.
  • WapcapletWapcaplet
    edited September 2009
    Personal response received from Bonnie! That was quick.
  • RatsneveRatsneve
    edited September 2009
    I'll help too! Of course I'll actually include a real problem/suggestion just to confound Telltale. It will probably be ignored since this is just a test and not for real. :)

    My automated support code is 'issue-21166'. Now I wait...

    I just got a reply back from Bonnie so all was well here. I wonder if they have had any failures so far? I guess we have to wait 3 days to see/hear of those results.
  • DjNDBDjNDB Moderator
    edited September 2009
    DjNDB wrote: »
    I just sent my mail.

    I got a response from Bonnie as well.
  • Tyraa RaneTyraa Rane
    edited September 2009
    Wapcaplet wrote: »
    Personal response received from Bonnie! That was quick.

    Just got a personal response here, too.
  • BaggeBagge
    edited September 2009
    Got a personal response just now.
  • Javi-Wan KenobiJavi-Wan Kenobi
    edited September 2009
    I've just received Bonnie's answer to the first mail I've sent (the one of my not-usual e-mail address)
  • Macfly77Macfly77 Moderator
    edited September 2009
    Macfly77 wrote: »
    Tested both my e-mail addresses.
    The Hotmail one: sent the message at 10.34, got the automated response at 10.37 (issue-21160).
    The ICQmail one: sent the message at 10.37, got the automated response at 10.39 (issue-21161).
    So far, so good...

    Got Bonnie's response to the Hotmail issue (21160) at 11.13.
  • TjibbbeTjibbbe
    edited September 2009
    I sent mine out 1 hour ago, but haven't received my automated response yet (or personal response). Which is odd, because I never had problems before.
  • ATMachineATMachine
    edited September 2009
    I just sent mine out. Waiting for the automated response...
  • julianjulian
    edited September 2009
    Received the personal reply 18 minutes ago (issue-21115).
  • Dea ex MachinaDea ex Machina
    edited September 2009
    Aaand, just got the personal response from Bonnie as well, just a few hours after the send-off and the automatic reply. Quick work! :-)
  • SHODANFreemanSHODANFreeman
    edited September 2009
    Tjibbbe wrote: »
    I sent mine out 1 hour ago, but haven't received my automated response yet (or personal response). Which is odd, because I never had problems before.

    Yeah, I've never had problems before either until this one.
  • ATMachineATMachine
    edited September 2009
    Got the automated reply just a minute ago. Issue-21169!
  • JenniferJennifer Moderator
    edited September 2009
    I got my personal reply from Bonnie. :) Telltale support has always been fast for me, and it still is on this test. :D
  • ShepardShepard
    edited September 2009
    I´ve also received the personal response from Bonnie [issue-21105]‏. All have worked fine for me :)
  • ThespisThespis
    edited September 2009
    I got both the automated and personal responses.
  • Sebastian.ZissouSebastian.Zissou
    edited September 2009
    Another personal response from Bonnie! (3 1/2 hours after the automatic one).
  • AgiAgi
    edited September 2009
    Your Telltale support issue has been received [issue-21068]

    I got the automatic response four minutes after sending.
  • SilverwolfpetSilverwolfpet
    edited September 2009
    Thanks for the response, Bonnie!
  • EagleEagle
    edited September 2009
    Eagle wrote: »
    Got the automatic response within 1 minute :D 'issue-21157'

    Also got Bonnies message after 1 hour after the automatic response :D
  • NovotnusNovotnus
    edited September 2009
    Right - issue-21053 - sent 0:00 GTM, automatic response came after a minute but no human response to this point; checked in "Recived" and "Spam" folders.
  • Mike HaleyMike Haley
    edited September 2009
    I received a response from Bonnie approximately two hours ago [issue-21082].
  • der_ketzerder_ketzer
    edited September 2009
    Just recieved my manual response [issue-21080]
  • AgiAgi
    edited September 2009
    Poor Bonnie, I hope she has a monkey typing the messages for her ;)

    (received message from bonnie too)
  • nikasaurnikasaur Telltale Alumni
    edited September 2009
    Awesome, it looks like we have a really good amount of submissions pouring in so we don't need any more to sort through. Thanks to all of you for your diligence and to our lovely Bonnie who is a trooper for testing this for us- she's our new customer service lady and is well on her way to being a support guru.

    Remember, post here if you did NOT receive a reply from your email, whether automated or in person, by Wednesday!
  • dankirkdankirk
    edited September 2009
    Got my Bonnie response, even included a free game for helping!!!!









    Just kidding :D
  • der_ketzerder_ketzer
    edited September 2009
    dankirk wrote: »
    Just kidding :D

    I almost got a heart-attack.
  • quickficsquickfics
    edited September 2009
    Sent: 00:27 PDT
    Auto-reply: 00:30 PDT
    Personal reply: 15:02 PDT
  • deadlinejondeadlinejon
    edited September 2009
    i got them both. im not sure how far apart they were.
  • corruptbigginscorruptbiggins
    edited September 2009
    got my personal response.
  • vizviz
    edited September 2009
    I got the reply so all's good, no gremlins could get between me and support - specifically me and Bonnie.

    I hope you find those blighters and give them a jolly good seeing to (the gremlins I mean, not Bonnie or the support staff...:eek:)
  • ATMachineATMachine
    edited September 2009
    I got my reply from Bonnie at 6 PM this evening. Yay!
  • RawrRawr
    edited September 2009
    Rawr wrote: »
    Sent my email about 20mins ago and haven't recieved an automated reply as of yet.
    10hours and still nothing. =/ No automated or personal response.
  • wefeelgroovewefeelgroove
    edited September 2009
    Got a personal response. Thanks, Bonnie!
  • Q_DivisionQ_Division
    edited September 2009
    Got a personal response too. Thanks, Bonnie.
This discussion has been closed.