I apologize for the inconvenience. After looking over your Support Tool information, you should be able to start the game successfully. If you are seeing a black screen when you start the game, but you are able to hear the game's background music/sounds, please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and/or graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.
If the issue persists, please also try disabling any anti-virus or internet firewall programs open and running that may interfere with the download completing successfully. Then restart the game, and see if you are able to start the game.
I apologize for the inconvenience. After looking over your Support Tool information, you should be able to start the game successfully. If y… moreou are seeing a black screen when you start the game, but you are able to hear the game's background music/sounds, please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and/or graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.
If the issue persists, please also try disabling any anti-virus or internet firewall programs open and running that may interfere with the download completing successfully. Then restart the game, and see if you are able to start the game.
You can also try Verifying your Game Cache to ensure you are not missing any files.
Comments
I apologize for the inconvenience. After looking over your Support Tool information, you should be able to start the game successfully. If you are seeing a black screen when you start the game, but you are able to hear the game's background music/sounds, please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and/or graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.
If the issue persists, please also try disabling any anti-virus or internet firewall programs open and running that may interfere with the download completing successfully. Then restart the game, and see if you are able to start the game.
You can also try Verifying your Game Cache to ensure you are not missing any files.
Ok maybe something went wrong with my firewall, now it works, thanks for the help!
You're welcome, I hope you are now able to enjoy the game!