Ep 5 freeze

I downloaded ep 5 and have gotten like 15 mins into it when the game freezes at the same moment of dialogue everytime during the initial conversation between Sylvie and her brother. Not sure whats wrong.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/87544/got-support-tool

    After receiving the information from your support tool, I will be able to assist you further.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your Support Tool information, you should be able to run the game successfully. You're current system has both an integrated Intel HD Graphics card, and a Radeon HD graphics card. Please make sure that you have updated the drivers of both cards to the latest version. Then start the game, and you should not experience the crashing again.

    wiheom posted: »

    https://www.sendspace.com/file/08frk3 I run the game through steam.

  • It is still freezing at the exact same point in the game.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Please first try Verifying your Game Cache, then restart the game, and see if you are then able to progress past that point in the episode. If you still experience the issue, you can also try running the game in a Compatibility Mode, or try using Run As Administrator.

    If the issue persists, it may be related to a sound settings issue. Try going to the settings on your Sound Unit (Whether it be headphones, or speakers) and see if it is currently set to 5.1 Surround. If so, try switching it to only two sound units (Left and Right speakers) instead of (All Around) and then start the game again, and see if your issue is resolved.

    wiheom posted: »

    It is still freezing at the exact same point in the game.

This discussion has been closed.