Season Pass not working

I bought the season pass way back when episode 1 came out, but I can't download episode 5. Whether I go through the in-game screen or directly through the PS store, the episode is only available for purchase, and I'm not paying for content I should already own.

Under account settings, I refreshed game licenses. This almost worked in that the "purchase" tab did change to a "download" tab. However, when I tried to download the episode, I got a message saying the content was unavailable. So I restarted the system, but had the same problems as before. The episode is only available for purchase. So I refreshed licenses AGAIN. This time there was no change. The episode is only available for purchase.

I'm out of ideas and at my wits' end.

Comments

  • All right, I discovered the problem. I was trying to access the game through the wrong PS4 account. That will do it!

    When I switched accounts, the episode was available for free download. Apologizes for making such a simple error.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    No apologies needed, thank you for providing the extra information on how you were able to resolve your issue. I hope you are now able to enjoy the game!

    kosk11348 posted: »

    All right, I discovered the problem. I was trying to access the game through the wrong PS4 account. That will do it! When I switched accounts, the episode was available for free download. Apologizes for making such a simple error.

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