Episode 3 freezing in the same exact spot every time
Hi guys,
On my Galaxy Note 4 (running lollipop), the game freezes and locks up completely at the exact same moment and the exact same way every time. It's immediately after the first scene with Vallory as they're all leaving in the caravan. I have to force close the app - if I leave the screen I'm in and try to come back its just black.
It's my birthday today and I'd really like to play the episode through before is over so hopefully you have a quick fix for me.....
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I apologize for the inconvenience. Below are a few potential solutions to resolve your issue (You may have tried a few of them already):
1) Make sure your OS is updated to the most recent version
2) Force stop the application and any other applications open and running on your device, and then relaunch it
3) Reset your WiFi settings by turning them Off, and back On then reconnect with the network.
4) Turn off your device for a few minutes, before attempting to launch the game again.
5) Go to the device’s Settings Menu, then go to Applications, then Manage Applications, and select the Game Application and tap ‘Clear Data’.
6) Delete the application from your device, and re-download it from the App Store (Please note that this will NOT delete your save data)
7) You may need to clear the cached game data of the game application from your device. (This will unfortunately delete the game saves along with the cached data of the game in the process)
In order to clear your cached game data from the game, please open your Settings menu, then make sure you have the General tab selected at the top, then select Storage at the bottom of the menu. Once inside the Storage menu, you will see a Miscellaneous Files folder. Tap that, and delete the Telltale folder from within that menu by checking the Telltale file, and tapping the Trash Can to delete the game file.
Then make sure that you have deleted and re-downloaded the game from the Google Play Store, and you should be able to download and play the episode successfully. Again, my apologies for any difficulties this has caused you.
This is happening to me as well and the steps listed above don't resolve it. It freezes up in the spot described above "It's immediately after the first scene with Vallory as they're all leaving in the caravan." They get into a vehicle with the Gord I have completed all of the troubleshooting steps above and it is still doing it.
Which Android device are you currently using to play the game? Also, what OS version are you updated to?
I'm am on the Kindle Fire 2nd gen - software version 10.5.1. As soon as the Gortys robot says" Hey is there a radio in this thing?" It freezes.
I apologize for the inconvenience. Unfortunately it appears that your particular Kindle device's GPU does not meet the minimum system requirements to successfully run the game. Where we require a minimum of a PowerVR SGX544 series GPU or equivalent, your current device uses a PowerVR SGX540 series GPU. While you may be able to run the game app, the more graphically intensive scenes may cause issues such as the one you are describing. I recommend either playing on a device that is above the minimum system requirements if you have the ability to, or contacting Google Play/Amazon Support for any inquiries regarding refunds, or refund requests.