Crashing after DLC check?
Hello, I have encountered a problem where as soon as I open the game, get past the loading screens, I see the "touch to continue" screen. When I touch it like usual, it goes black, and all the music stops, like it is frozen. I've spent slot of time troubleshooting and looking on the support website, but I havent gotten any step further. Thanks for the help!
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Please first make sure that you have updated the game application to the latest version (Version 1.6), and that you have updated your iOS version on your device to the latest version available.
If the issue persists, please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7/8, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.
Then after restarting your device, please reset the WiFi by turning the WiFi Settings Off, and back On again. Then try starting the game application again, and see if you are able to successfully start the game without experiencing the crashing.