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Support?

odorfsniggabodorfsniggab
edited February 2007 in Shopping or Activation Support
Does "support" exist. I can't activate Episode 2 or 3 and the Order No. supplied bt Telltale is then rejected by Telltale as not found. Emails to support remain unanswered for over a week. Have I just been ripped off - paid for a series when only the 1st episode really exists?

Comments

  • TelltaleToolTelltaleTool
    edited February 2007
    We answer most e-mails within a few hours during the day, so check your spam folders and I'll bet you find at least one response from us.
  • odorfsniggabodorfsniggab
    edited February 2007
    Checked often received nothing zero not even an auto response!
  • odorfsniggabodorfsniggab
    edited February 2007
    I just got an automated reply to an email to "support". It's my first I feel so proud.
    Funny the way it was timed at 00:15. 2 minutes after iwas told that all emails are "normally" replied to within a few hours.
  • TelltaleToolTelltaleTool
    edited February 2007
    There are no other emails from you in our ticket system besides the one (which you sent through the forum 'Contact Us' form). Are you sure you e-mailed us (support@telltalegames.com), and not Digital River's support address? They often don't answer, and we try to encourage people to e-mail us directly instead.
  • odorfsniggabodorfsniggab
    edited February 2007
    I bought the games from Telltale. I tried to download the games I've paid telltale for. Following the instructions I clicked on support and submitted my problem. Who are Digital River. If Telltale have a problem with some sub-contractor tough. I just want to gain access to the product I paid for. So far I've recieved no suggestions, help, tips etc that might give some hope of seeing and using the product I've already paid for.
    The systems for extracting the money from my account seem top work fine. Could this level of efficency be applied to product delivery?
  • EmilyEmily Telltale Alumni
    edited February 2007
    Hi,

    As Doug said, the email you sent today is the first one that's come in to our support address from that email address. I just responded to it, so please check your inbox for that response.

    If you wrote in from another address before, then chances are we already responded and you didn't get the response for some reason. If you've written in from the same address each time, then I'm afraid your emails didn't reach us.
  • EmilyEmily Telltale Alumni
    edited February 2007
    We got your email this morning and I just replied to your Gmail account. I also sent a password reminder to the email address that's linked to your order, so if that shows up in your inbox, that's why!

    Please check the Gmail inbox (and spam folder) for the reply I just sent. Thanks!
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