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ToMI poster in a sorry state

ConradsonConradson
edited February 2010 in Shopping or Activation Support
This is how I receive my poster, after 17 days of carriage

bca8033d3eb08aa15fbe6a5bb04c3.jpg

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:mad:

PS : sorry if my english is weird, I'm French

Comments

  • ConradsonConradson
    edited November 2009
    Well, I send a mail to support@telltalegames.com (issue-23793) as advice in another topic. You can close this one.
  • bonniebonnie
    edited November 2009
    So sorry this happened and thanks for the pictures. We will certainly bring this up to our distributor immediately. Unacceptable condition. You will get an answer from your support ticket from me shortly.

    Truly sorry, Conradson.

    bonnie
  • ConradsonConradson
    edited November 2009
    No problem, thanks for your quickness.
  • ConradsonConradson
    edited January 2010
    After 2 month and a week, I finally received my new poster... in a sorry state again.

    The package :
    0dffe9e766d38e2f806288f3b90c3.jpg

    bfbd9644a9606d6e330c4b230dbb8.jpg

    One part of the back of the poster :
    20fb8a9f8523e8836e51f9a6f8810.jpg

    :(
  • PetiteBierePetiteBiere
    edited January 2010
    Wow, thanks for the pictures. I was considering buying one or two posters, but now I don't know...
  • bonniebonnie
    edited January 2010
    Holy Crap! I will send those pictures to our distribution center and beat them soundly. So sorry for the damaged posters, twice now.

    Check your pm's and we'll get this squared away for you.

    bonnie
  • ConradsonConradson
    edited January 2010
    Thanks again for your gift and the new poster.

    I really enjoy your games, so it's not so much a trouble to have to wait a little more ;)
  • TomPravetzTomPravetz
    edited January 2010
    PetiteBiere wrote: »
    Wow, thanks for the pictures. I was considering buying one or two posters, but now I don't know...

    Hey, don't worry.This is rare. I got mine perfect. The fact it happened twice is amazing (in a bad way.) Plus, I'm sure if you get a bad one, they might give you at least a partial refund.
  • vizviz
    edited February 2010
    My signed posters, sent on the 4 December failed to arrive at all. However the wonderful Bonnie sorted it and sent a new shipment on the 15th January, this arrived about two weeks later, albeit partially crushed and sporting a customs charge to the value of £12.37*, yes that's half of the value of the actual posters. :eek:

    *
    VAT: £4.37
    Royal Mail Handling Fee: £8.00
This discussion has been closed.