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Refund mess (telltale support not serious at all!)

LuiscaLuisca
edited March 2010 in Shopping or Activation Support
Hi,

I bought a copy of "Tales of Monkey Island" just to discover that it does not run on Intel graphics (the minium requirements I checked did not say anything about this, and it took me a couple of hours of research to find this information buried in the website after I could not use the game).

I informed telltale and they told me they could give me a refund. I said this would be ok with me (even though I will probably re-buy the game when I get a computer that can play it). I did not get any confirmation about them doing the refund, but the game disappeared from my purchased games. However, I never got the refund back on my credit card. I have waiting for over a month and several mails for an explanation, but I am being consistently ignored so far. Is there a phone number I can call to explain my situation to someone? I understand that they can make a mistake with the refund, but not that I get no explanations after more than a month!!

Comments

  • bonniebonnie
    edited February 2010
    Hi Luisca,
    I remember you. There was a problem with the refund back to your credit card so I sent this off to our accounting team. Totally my fault that I didn't follow up. I will get this squared away today, Monday, and give you a pm or email on the status. Again, very sorry for the delay.

    Thanks,
    bonnie
  • ggtopguitaristggtopguitarist
    edited March 2010
    I have exactly the same problem unfortunately. how do i go about asking for a refund?
    Thanks
    George
  • bonniebonnie
    edited March 2010
    Hi George,
    Go ahead and send me a message to support@telltalegames.com with the order number if you have it. I will check it out and reply.

    Cheers,
    bonnie
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