Problems activating Sam and Max Season One
Dear Support, I am ending up having to try and get help by posting in this forum rather than using the standard support mechanism using email as I have so far posted 2 support calls : issue-28805 and issue-28081 referring to exactly the same problem. (All details of order are enclosed at bottom of this note) The reason that I have logged 2 calls is that I have tried creating a support call from 2 different email addresses because I was made aware by Bonnie Sheehan that there was some problem with some emails just ending up in the trash folder..
Hence the TWO support calls - but still no joy from either - hence the forum request ....
All of the information about my problem is contained in these 2 separate support calls - I did actually phone Bonnie Sheehan who mentioned something about "the way that the activation system worked had been changed since the Mac release" because I had no problems at all with my "Tales of Monkey Island" purchase where I just had to enter the one Manual Unlock Code to get access to ALL episodes. This would appear to have changed as I tried the Manual Unlock Procedure for Episode 101 and it worked fine, but it doesn't work for any of the other episodes....
I am getting VERY frustrated with this and am seriously considering asking for a refund, but I DO actually want to play the game, so am persisting one last time !!! The only thing that I can think of is that I must have to do separate manual unlock codes requests for each episode.... So they are included at the bottom of this message. Please use the gboddy2@googlemail.com email address (issue 28805)for any communication as the other one is my work PC (issue 28081). On the work PC, I DID get some followup from Bonnie, but that was all....
Please help. I am asking VERY politely, but am also getting VERY frustrated. it is now over 2 weeks since I bought the game, but am unable to play it - having completed the first episode. I am now enclosing the manual unlock request codes for every episode in the vain hope that we MIGHT make some progress.
Yours getting somewhat fed-up - PLEASE help
Graham Boddy:
Your Order ID: [MOD EDIT: Confidential]
Total Cost: $29.95
The stuff in your order includes:
• Sam & Max Season One
Your Serial Number for Sam & Max Season One:
[MOD EDIT: Confidential]
Manual Unlock Request Codes
[MOD EDIT: Confidential]
Hence the TWO support calls - but still no joy from either - hence the forum request ....
All of the information about my problem is contained in these 2 separate support calls - I did actually phone Bonnie Sheehan who mentioned something about "the way that the activation system worked had been changed since the Mac release" because I had no problems at all with my "Tales of Monkey Island" purchase where I just had to enter the one Manual Unlock Code to get access to ALL episodes. This would appear to have changed as I tried the Manual Unlock Procedure for Episode 101 and it worked fine, but it doesn't work for any of the other episodes....
I am getting VERY frustrated with this and am seriously considering asking for a refund, but I DO actually want to play the game, so am persisting one last time !!! The only thing that I can think of is that I must have to do separate manual unlock codes requests for each episode.... So they are included at the bottom of this message. Please use the gboddy2@googlemail.com email address (issue 28805)for any communication as the other one is my work PC (issue 28081). On the work PC, I DID get some followup from Bonnie, but that was all....
Please help. I am asking VERY politely, but am also getting VERY frustrated. it is now over 2 weeks since I bought the game, but am unable to play it - having completed the first episode. I am now enclosing the manual unlock request codes for every episode in the vain hope that we MIGHT make some progress.
Yours getting somewhat fed-up - PLEASE help
Graham Boddy:
Your Order ID: [MOD EDIT: Confidential]
Total Cost: $29.95
The stuff in your order includes:
• Sam & Max Season One
Your Serial Number for Sam & Max Season One:
[MOD EDIT: Confidential]
Manual Unlock Request Codes
[MOD EDIT: Confidential]
This discussion has been closed.
Comments
I think the order numbers are confidential, and this is a public forum. Also your manual unlock codes are, well, not meant to be share, you know? (I'm saying is better for you to erase that information from this post. I don't know what can happen with that). I'm not really keen to the idea, but I guess you can send Bonnie a pm if you really think she needs to know that information.
Also, is weekend, so, If they answers you, it'll be the monday.
Other thing is, 104, Abe Lincoln must Die! is free, and don't have either serial or anything. I mean, you don't have to active it to play it.
Something I don't get, and I'm sorry if I annoy you, but, why do you need manual unlock codes? Are you playing the games in a computer without internet conection?
np: Dub Specialist - Pretty Version (Studio One Dub)
It's make sense, but I'm not really sure. So, I prefer recomend do not post private information in a public forum.
All you wrote is still visible to TTG using Mod privileges.