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Purchase not showing on "Your Games"

soulfood2gosoulfood2go
edited April 2010 in Shopping or Activation Support
Just purchased the "Sam & Max Season One Upgrade", but it's not showing up in my "Your Games" section, so I can't download it. Plus, I never got a confirmation email from Telltale, just one from paypal. Not sure what caused it. All I know is....

..... I has a sad. :(

Comments

  • soulfood2gosoulfood2go
    edited April 2010
    Oh yeah, and I submitted a ticket as well. It's 'issue-30172.' =)
    Thanks kiddies!!
  • Little WriterLittle Writer
    edited April 2010
    I'm having the same problem (30176), perhaps it's just a temporary server issue.
  • ibigfireibigfire
    edited April 2010
    Just to back this up, I'm having the same problem, but with The Penal Zone.
  • Little WriterLittle Writer
    edited April 2010
    Mine was for the complete season 3.

    I think 3 people is enough proof of a "global" problem; I'm sure the good guys will fix it soon. I guess there's nothing left but being patient.

    A confirmation of this would be nice, though.
  • udoncatudoncat
    edited April 2010
    Can I add my name to the list?

    I've just realised that I've recieved a reciept from PayPal for season 3 but no confirmation mail from Telltale for the purchase.

    The TC has also mentioned paying by PayPal, what methods did everyone else use out of curiosity?

    It's not quite a PayPal issue as I've just used it to buy other things off Steam with no hassles.
  • DaMintGumDaMintGum
    edited April 2010
    Yep, same problem here...

    I also bought season 3 of Sam & Max with paypal but no receipt from Telltale...
  • Little WriterLittle Writer
    edited April 2010
    Yes, Paypal too.

    Don't take this the wrong way, I'm sorry everyone here's having trouble, but I'm also glad I'm not the only one to face this. Kinda rules out it's a personal issue with my account.

    It's morning in San Rafael now, so I'm sure the guys will see our messages and get on it soon.
  • David EDavid E Telltale Alumni
    edited April 2010
    Hey guys, thanks for the reports! We're going to get this sorted ASAP.
  • Little WriterLittle Writer
    edited April 2010
    Told ya ;)

    Good luck with that, David. We're all rooting for you!
  • girugameshgirugamesh
    edited April 2010
    While well aware the issue's being sorted, another person to add to the list.
  • bonniebonnie
    edited April 2010
    Hi everyone,
    Please send a support ticket into me at support@telltalegames.com if you have purchased through paypal, have a receipt but do not have your game in your account. Please supply ttg order number. Thanks for your patience, we will get this squared away today.

    Cheers,
    bonnie
This discussion has been closed.