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issue-29838-Can I get a response please?

psyoppsyop
edited April 2010 in Shopping or Activation Support
I submitted a request to find out what is holding up my order on April 15 and have yet to receive a response. I have emailed 2 other times since then and still nothing. I understand if something is backordered, but a simple request to find out what that is and when it may be available is a valid request being that you did charge me for it.

Comments

  • Hassat HunterHassat Hunter
    edited April 2010
    Tell what you ordered and even we could answer you.

    It's probably the ToMI DVD (not done yet) or the Animated Series (sold out, getting new stock).
  • psyoppsyop
    edited April 2010
    Yes, one of the items is the TOMI DVD, I also ordered a Flaming Max hat. I figured the DVD wasn't done but my question to them was the hat also back ordered or not? If not, I guess they are waiting until the DVD is done to ship both. Simple question I thought, wish it didn't take 3 emails and a forum post to not get any sort of official response.
  • Hassat HunterHassat Hunter
    edited April 2010
    Yeah, everything gets shipped at once, so with the DVD unavailable all's on hold.
  • bonniebonnie
    edited April 2010
    Hi psyop,
    Seems your replies from support have been eaten. Please check your pm's.

    Many thanks to Hassat Hunter for the quick replies on the forums.

    Cheers,
    bonnie
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