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No support @ support, request to BBB and lack of respect

KaldireKaldire
edited August 2010 in Shopping or Activation Support
1st off let me say ive been here from the beginning(fan wise) and have been a loyal fan and consumer.

Ive not received a reply about issues with a 100+ dollar order and im being ignored by the only 1-2 people that seem to have access to the support@ email address

Ive asked many questions about the order, as well as one concerning a previous order. Yet they always go unanswered.
Only 1 reply which answered only half a problem (the forum and sam n max being locked) still an issue)

so ive placed a complaint with the BBB but apparently you aren't apart of that.. odd.
also you are listed as a model hobby shop in san rafael.. again odd.. is that legal (you are a game company is that model/hobby? is this due to selling merch and toys?)

so unless someone would care to get back to me about my order here.. im going to open claims in paypal and or contact some supervisors via the phone or even come on in.

(dont worry its not a threat in the violent sense, just seems you guys WONT reply) and its about a FRIGGEN order...

and previous ones

ive posted in this forum, made 5 pm's and sent 7 emails to support@telltale .. only one reply back.. and it was
"what was the question again?" from bonnie

and this has been weeks, not just a day.. so forgive the anger but.. this is pretty insane from a business/consumer view much less a fan view.

help?

Comments

  • KaldireKaldire
    edited May 2010
    still no support..

    ive awaited patiently at this point,

    elloooo' (echo)
  • SHODANFreemanSHODANFreeman
    edited May 2010
    If you're wondering why your order hasn't shipped, the TMI DVD and merch has not started shipping yet.
  • lagoon_richlagoon_rich
    edited May 2010
    You're not the only person being ignored!
  • tcnuktcnuk
    edited May 2010
    Ditto. I don't get it: Telltale were fantastic. What's gone wrong?
  • lagoon_richlagoon_rich
    edited May 2010
    Is there a phone number? Could someone in the States phone them and find out what's going on?
  • tcnuktcnuk
    edited May 2010
    I haven't seen anything on the forums, but it appears somebody's reading these threads, because I've now had an email response to my original ticket. Hopefully the same will follow for the two of you as well. :)
  • bonniebonnie
    edited May 2010
    With all the new promotions and new game launches running simultaneously this month, we've had an abundance of support tickets and no extra resources. Sorry for the delay, doing the best I can with resources I have.

    Thanks for your patience.

    bonnie
  • lagoon_richlagoon_rich
    edited May 2010
    Thanks Bonnie - it's good to know there is a reason and that we will be dealt with eventually.

    Cheers.
  • KaldireKaldire
    edited May 2010
    see this is when I now feel like ive slammed a gavel of people on a desk of a nice person not an ignoring one.

    EDIT BLOG READ..

    sad now the mugs and shirts look so nice, before we had real pictures I was not sure about ordering..they looked cheesy.. but those mugs and shirts are anything but

    cheers here is hoping the stuff ships soonie
  • sourpuzzsourpuzz
    edited August 2010
    TellTale, you absolutely suck, and I don't care if that forfeits the $10 I wasted on Puzzle Agent because I can't get a goddamned manual unlock code since asking for it in July. Enjoy that money, because it's the last you're ever getting from me, and I'm telling as many people I know to avoid your crap-coated customer non-service.

    And a little advice to the sole overwhelmed customer service rep stuck with this flood of angry customers: quit and let this crap company collapse like a turd souffle behind you. They're using only one of you because they're apparently too cheap or incompetent to feed a business with the resources it needs, and there is no reason you should be left holding the bag. And sooner or later the money that is coming from these rip-offs ought to, if there is a benevolent power running this universe somewhere, trickle to a halt and put you out of a job.
  • SHODANFreemanSHODANFreeman
    edited August 2010
    Well, at least you picked an appropriate username for yourself.
  • bonniebonnie
    edited August 2010
    sourpuzz,
    You may want to check your spam and/or junk folders. A reply from support was sent on July 19th. Please check your PM's.

    Thanks,
    bonnie
This discussion has been closed.