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Not able to get Sam and Max DVDs

ElvenmonkElvenmonk
edited May 2010 in Shopping or Activation Support
So I ordered Sam and Max Season 2, then decided to get the Sam and Max complete series few weeks later. Then I decided I'd like the collectors DVD but for some reason when I try to enter my order number(s) [Tried both] it said invalid number. Wondering what I should do. I shot support an e-mail and haven't heard back, or get an e-mail saying support recieved my e-mail. I just sent support another e-mail and again, no e-mail saying support recieved it.

Comments

  • TParisTParis
    edited May 2010
    Check your spam folder, I have the same problem with the DVDs but got an automatic mail from the support.
  • ElvenmonkElvenmonk
    edited May 2010
    I checked my spam folder and nothing's there.
  • TParisTParis
    edited May 2010
    Well, as you have already posted The Great "I did not receive a response to my ticket" Thread, I guess you'll have to wait for a reply just like me.
  • David EDavid E Telltale Alumni
    edited May 2010
    Hey Elvenmonk, I responded to your PM, so hopefully your issue is sorted now.
  • LouiLoui
    edited May 2010
    I'm having the same problem. :(
  • David EDavid E Telltale Alumni
    edited May 2010
    Loui wrote: »
    I'm having the same problem. :(

    Check your cart!
  • KalonosKalonos
    edited May 2010
    Should we all check our carts?:D

    P.S.: [issue-31541]
  • David EDavid E Telltale Alumni
    edited May 2010
    Kalonos wrote: »
    Should we all check our carts?:D

    P.S.: [issue-31541]

    Well, you definitely should.
  • KalonosKalonos
    edited May 2010
    Thanks! But it is only appearing the "Season One Bonus Disc" and the "Season Two Collector's DVD".

    Does that mean that the DVD with the episodes is not included?
  • Macfly77Macfly77 Moderator
    edited May 2010
    Kalonos wrote: »
    Thanks! But it is only appearing the "Season One Bonus Disc" and the "Season Two Collector's DVD".

    Does that mean that the DVD with the episodes is not included?
    No, that's not what it means.
    "Bonus disc" is just what it's called in the Telltale store, but it's just the regular (but quite collector-ish, I assure you ;)) Sam & Max Season One disc (with all the episodes and special features).
  • KalonosKalonos
    edited May 2010
    Oh! I see. Thanks!
  • LouiLoui
    edited May 2010
    Ahh... It was there when I checked my cart but I clicked off the screen and now it's gone again. Could you re-add it please Bonnie? I'll make sure I buy it then and there this time! :D
  • David EDavid E Telltale Alumni
    edited May 2010
    Check again! (I re-added it)
  • The HighwayThe Highway
    edited May 2010
    Loui wrote: »
    Ahh... It was there when I checked my cart but I clicked off the screen and now it's gone again. Could you re-add it please Bonnie? I'll make sure I buy it then and there this time! :D

    did it just vanish or did you click remove?
  • LouiLoui
    edited May 2010
    It just vanished, I never clicked remove. All sorted now, thanks David E!
  • BookaBooka
    edited May 2010
    I Bought season 2 and 3 before and I could order the bonus disc from 2 (and I bet season 3), but I also bought the Sam & Max: Complete Collection for introducing it to friends. Can i still get the 'Bonus-DVD' from season 1 for just shipping costs? Because it doesn't recognize the order number from the complete collection.

    Sincerely,

    Booka
  • Macfly77Macfly77 Moderator
    edited May 2010
    Booka wrote: »
    I Bought season 2 and 3 before and I could order the bonus disc from 2 (and I bet season 3), but I also bought the Sam & Max: Complete Collection for introducing it to friends. Can i still get the 'Bonus-DVD' from season 1 for just shipping costs? Because it doesn't recognize the order number from the complete collection.

    Sincerely,

    Booka

    Yes (and actually, since you bought seasons 2 and 3 twice, you should be able to get 2 DVD's for each of those seasons).
    As for the Complete Collection, follow the instructions in this post.
  • BookaBooka
    edited May 2010
    First things first, that was a super double awesome quick response!

    Secondly I've mailed the support and am waiting for a response for that email. I'm not in a hurry or something (The download system rocks!) but the actual DVD would be a nice addition to my bookshelf.

    Thanks for rubbing my nose in the other thread!

    Sincerely Booka
  • Macfly77Macfly77 Moderator
    edited May 2010
    No problem and don't worry if they don't reply right away, this being a 3-day weekend in the United States.
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