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No response from support

PinchpennyPinchpenny
edited September 2010 in Shopping or Activation Support
I've posted this in the main thread, but as that doesn't seem to be getting any attention I'll quote myself in a new thread:
Pinchpenny wrote: »
Issue-33677 sent on the 16th of July. Received the automated reply and no more. I've never had any troubles receiving support replies from Telltale in the past and I have absolutely no spam filtering from my ISP or my email client.

Come on please, folks.

Comments

  • orianablageorianablage
    edited September 2010
    That's bad, try the contact us link at the footer of the page, I believe you will get the answer :)
  • knechtodawasknechtodawas
    edited September 2010
    Unfortunately this seems to be normal these days. I am really incensed that Telltale is not hiring any further support employees. Although I already got an answer from support, my "got serial instead of gift code" problem has remained unsolved for one month.
  • SmellyPirateSmellyPirate
    edited September 2010
    knechtodawas wrote: »
    Unfortunately this seems to be normal these days. I am really incensed that Telltale is not hiring any further support employees. Although I already got an answer from support, my "got serial instead of gift code" problem has remained unsolved for one month.

    This info spooks me. i had 2 days off and bought Sam and Max about 24 hours ago. I could not unlock my game and sent in an email too with no reply except for a ticket (issue 35271). And i thought waiting 24 hours was long! I too am waiting for a reply.

    Come on guys....shouldnt there be a department to handle this as its quite a priority issue. Purchasing something which cant be used should be number 1 to be resolved.
    I pity the thread starter bcoz i wouldnt be able to stand waiting from 17th july. That is a WHOLE 2 MONTHS!

    Strange this is i bought all 3 seasons and i could unlock episode 2 and 3 etc...as well as the Wallance and Gromit season. Looks like for me its just an issue with Episode 1 of Season 1 Sam and Max thus im pretty sure its nothing to do with my connection at my end and more of a bug with episode 1.

    Sadly being episode 1 denies me the chance to play the other episodes i unlocked. 2 days off burnt i guess. And I thought buying the game this late since its release would rarely see such a bug like an activation bug.
  • Captain MickeyCaptain Mickey
    edited September 2010
    Same problem. Got Tales of Monkey Island on Friday and I couldn't unlock it, so I e-mailed them. I got the automated e-mail but since then I've been waiting.

    So unless someone here can help me out now (which would be amazing), how much longer should I be waiting?
  • Macfly77Macfly77 Moderator
    edited September 2010
    Probably at least until the weekend is over and they're back at the office...
This discussion has been closed.