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Missing (backordered?) T-Shirt

Javi-Wan KenobiJavi-Wan Kenobi
edited October 2010 in Shopping or Activation Support
A week ago, I wrote this email to Telltale's Support
Hi.
I placed an order on May 5, 2010 (Order #), using the Puzzle Agent offer to have a discount on the other stuff I bought (although the shipping cost was almost as many as the discount...)
That order was backordered during a couple of months, and finally shipped on July 13 (my birthday, btw!). It finally arrived a couple weeks ago, but incomplete, with a note that said that Max & Crossbones T-Shirt still was backorderd.
Any news on when may I expect to receive it? I hope I will not have to pay shipping again for it...
Thanks
So far, I've only received the automated note 'issue-34382'

Comments

  • JarnoFJarnoF
    edited August 2010
    Similar problem here, Monkey Island DVD + crossbones T-shirt. Only the DVD has arrived. First I waited ages for the Monkey DVD to get released only to notice, that now they don't have any crossbone T-shirts in stock! Would have thought they could have reserved me a T-shirt back in April when I made the order...

    Created a problem ticket also, but no reply yet. (Created the ticket only few days ago)
  • Javi-Wan KenobiJavi-Wan Kenobi
    edited August 2010
    I've received Bonnie's reply on my private messages. Thanks!
  • JarnoFJarnoF
    edited August 2010
    Javi-Wan Kenobi wrote: »
    I've received Bonnie's reply on my private messages. Thanks!

    Good news or bad news? When are they sending your T-Shirt/have they sent it already? (I'm still waiting for answer to my ticket)
  • Javi-Wan KenobiJavi-Wan Kenobi
    edited August 2010
    According with the message, they sent it to me yesterday.
  • ChiverusChiverus
    edited August 2010
    yes ive had the same issue i ordered the max crossbones shirt when i pre ordered puzzle agent still not got it yet just an automated responce issue-34516. im wondering whats going on.
  • ChiverusChiverus
    edited August 2010
    ok so they resonded and said that they wernt sure why my shirt wasnt shipped so they are gonna be making sure it gets out this week
  • JarnoFJarnoF
    edited August 2010
    Chiverus wrote: »
    ok so they resonded and said that they wernt sure why my shirt wasnt shipped so they are gonna be making sure it gets out this week

    Funny, no response to my ticket yet. :(
  • ChiverusChiverus
    edited August 2010
    Chiverus wrote: »
    ok so they resonded and said that they wernt sure why my shirt wasnt shipped so they are gonna be making sure it gets out this week

    ok so no change in the account of wether it was shipped or not even though they said early this week. lets check the old calander here, and wait whats this, its thursday and no change. just great.
  • ChiverusChiverus
    edited August 2010
    so i got and email last night saying my shirt shipped hope you guys have some luck
  • Javi-Wan KenobiJavi-Wan Kenobi
    edited September 2010
    I've just received an email saying my order has shipped, without any further description of the order itself (items on it, etc...). Since the order number that appears on the email doesn't fit any of the order numbers on my "Your Games" page, I suppose this order is the missing T-Shirt
  • JarnoFJarnoF
    edited September 2010
    Update: Bonnie created another order for my T-shirt the 23rd of August. Product was (apparently) shipped September 9th. Why the wait?

    Let's see how long does it take for the T-Shirt to arrive.
    The U.S. Postal Service was electronically notified by the shipper on September 09, 2010 to expect your package for mailing... blah blah blah
  • JarnoFJarnoF
    edited September 2010
    Javi-Wan Kenobi wrote: »
    Since the order number that appears on the email doesn't fit any of the order numbers on my "Your Games" page, I suppose this order is the missing T-Shirt

    Open some other order invoice and replace the number in the URL with the new order number.
  • Javi-Wan KenobiJavi-Wan Kenobi
    edited September 2010
    JarnoF wrote: »
    Open some other order invoice and replace the number in the URL with the new order number.
    Yup, that did the trick. It's actually the missing T-shirt, at no cost and shipping free.
  • Javi-Wan KenobiJavi-Wan Kenobi
    edited October 2010
    It has arrived today. Not only one package... but two! Two identical packages with the same T-shirt, when I only ordered one. Telltale's mistake? Compensation for the inconveniences? Should I return the second T-shirt or can I keep it?
This discussion has been closed.