›

How are you finding Telltale's Service?

okedokeokedoke
edited January 2011 in Shopping or Activation Support
To answer my own question I'd say TT's service has been pretty PP, ordinary at best. The announcement at the top of this forum doesn't seem to be applied as it should. Although initially I received a quick response to my issue 39329, correspondence in the month thereafter has been well and truely lacking.

Comments

  • TomPravetzTomPravetz
    edited January 2011
    Telltale is really good. I feel they do a wonderful job. Sometimes they can be a little slow to respond (which has never happened to me, but I hear it said) but they are very apologetic and helpful. They're fair, (usually) fast, and friendly. On an overall scale, I give them a 7, which is fabulous for a smaller company like theirs.
  • FitzoliverJFitzoliverJ
    edited January 2011
    They've always dealt with any problems I've had very fast.
  • Spectral KnightSpectral Knight
    edited January 2011
    A little slow, but can't fault the effort or help. Prior to BTTF, the only issues I've ever had were manual unlock requests (my gaming machine is offline) - and nine times out of ten, I've received the code the next day. And TT have been pretty good with my current ongoing issue. And to be fair to the team, the slowness is partly down to the time difference, with them eight hours behind my location.
  • JoopJoop
    edited January 2011
    Actually, it's all been pretty good until now.
    They were always very fast to respond to my questions, but now, I've been waiting for weeks, send an e-mail, asked numerous times on the forums and nothing!
    The only reaction I've seen Amy make was when someone threatened to make a complaint with paypal. I'm actually a little dissapointed at the moment.

    Overall though, I've never had a complaint about Telltale's services, this is the first one, but their really slow right now.
  • chucklaschucklas
    edited January 2011
    I can only imagine the slower service is due to the number of great deals offered over the holiday. If people want to complain about the speed, then they should also complain about all of the awesome deals they gave out. If you are happy with the deals, then just wait it out. Once the holiday rush is cleared, everything should get back to business as usual.
  • Alan JohnsonAlan Johnson
    edited January 2011
    Sincerest apologies for the delays folks. The 30 days of deals over the holidays coupled with the launch of Back to the Future has stacked the support tickets higher than usual, so it is taking a bit longer to respond to them. Also, it's worth noting that in some, not all, cases of delays, we've sent out support ticket responses but the email gets placed in a spam folder or entirely blocked.

    Again though, apologies for the delay in responses.
  • Gman5852Gman5852
    edited January 2011
    Well in terms of responses Ive always had forum members help me so I cant say much there.

    In terms of game quality. I have seen somewhat of a drop.
    I mean pokernight all together
    BTTF being really easy(of course this is plenty of people's first adventure games but still)
    The fact the the ipod demo of puzzle agent is the full game. I mean come on.
    Plus they have promised a lot of ports I have yet to see. Mainly puzzle agent on wiiware.

    I still love their games, but I think telltale really needs to just slow down.
  • jeeno0142jeeno0142
    edited January 2011
    I can't say I've ever had a problem. The fact that I can get in contact with them instantly through PM is a real bonus - it means if I ever need help that the TTG community can't provide I will always get it from the TTG staff. 'Tis good.
  • Amy LukimaAmy Lukima
    edited January 2011
    Joop wrote: »
    Actually, it's all been pretty good until now.
    They were always very fast to respond to my questions, but now, I've been waiting for weeks, send an e-mail, asked numerous times on the forums and nothing!
    The only reaction I've seen Amy make was when someone threatened to make a complaint with paypal. I'm actually a little dissapointed at the moment.

    Overall though, I've never had a complaint about Telltale's services, this is the first one, but their really slow right now.

    Actually threatening to make credit card or paypal complaints doesn't get your ticket answered any faster. And it gets you banned from checking out in the future.
  • JoopJoop
    edited January 2011
    I'm sorry if that fealt like an attack on you, Amy.
    I didn't mean to say it. Now that you've answered my question and the reason for the the e-mail not arriving, I'm sure you work very hard to keep us fans happy.
    I was just a little annoyed by the fact that I didn't get any response.
    Anyway, if I hurt you're feelings by posting that, I'm sorry.
  • fleskflesk
    edited January 2011
    I think you misinterpreted Amy's response. It's very common for a business to block a customer they've had payment problems with in the past, since they cost a lot more than they're worth. I'm glad Telltale does this as well, as those people really annoy me when they don't have a legitimate claim.
  • JoopJoop
    edited January 2011
    Yeah, but I still feel bad about making such a harsh comment about her, while it's obvious that she's working really hard to give people good customer support.
  • Amy LukimaAmy Lukima
    edited January 2011
    Joop wrote: »
    Yeah, but I still feel bad about making such a harsh comment about her, while it's obvious that she's working really hard to give people good customer support.

    Don't worry about it Joop. I can understand everyones frustration when they don't get support emails or something goes wrong with a game or purchase. It's frustrating for us as well.

    I actually like helping everyone, which is why I log in when I'm bored at home.
This discussion has been closed.