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Order was Fulfilled and Sent Twice

markeresmarkeres
edited March 2011 in Shopping or Activation Support
I placed an order for the Tales of Monkey Island Voodoo Card Set and the Tales of Monkey Island Deluxe Edition Package on December 20, 2010 (Order # 600091734022836). The order was shipped on December 23rd and I received the package several days later. On February 28, I received another e-mail that the order had shipped, and I assumed that this was just a glitch. However, on March 2nd I received a second package in the mail. Please let me know what I should do. I have not opened the mailing box it came in. Preferably, I would like to return the package unopened, as I have no use for it. Can you please send me a return label so that I can send it back to you? Also, please make sure that my credit card has not been charged twice, as I did not place this second order.

I submitted this through support@telltalegames.com also (issue-44973), but I haven't received a response yet, so I thought I'd post this here, too.

Comments

  • Amy LukimaAmy Lukima
    edited March 2011
    markeres wrote: »
    I placed an order for the Tales of Monkey Island Voodoo Card Set and the Tales of Monkey Island Deluxe Edition Package on December 20, 2010 (Order # 600091734022836). The order was shipped on December 23rd and I received the package several days later. On February 28, I received another e-mail that the order had shipped, and I assumed that this was just a glitch. However, on March 2nd I received a second package in the mail. Please let me know what I should do. I have not opened the mailing box it came in. Preferably, I would like to return the package unopened, as I have no use for it. Can you please send me a return label so that I can send it back to you? Also, please make sure that my credit card has not been charged twice, as I did not place this second order.

    I submitted this through support@telltalegames.com also (issue-44973), but I haven't received a response yet, so I thought I'd post this here, too.

    It can take us a couple of business days to reply. You were not charged for the second order.
  • Macfly77Macfly77 Moderator
    edited March 2011
    markeres wrote: »
    I have not opened the mailing box it came in. Preferably, I would like to return the package unopened, as I have no use for it. Can you please send me a return label so that I can send it back to you?
    If you are in the USA, you can return an unopened package for free (well, they might charge Telltale on delivery) by crossing out the delivery address, circling Telltale's address and writing on the package something like: "Return to sender: duplicate shipment".
  • markeresmarkeres
    edited March 2011
    Amy Lukima wrote: »
    It can take us a couple of business days to reply. You were not charged for the second order.
    It's been two weeks since I e-mailed and I still haven't received a reply. Can you please just let me know what I have to do to return the package to you? Or confirm that what Macfly77 said to do will work? Thank you.
  • IrishmileIrishmile
    edited March 2011
    I would like to commend you for your honesty in this matter... Bravo.
  • Amy LukimaAmy Lukima
    edited March 2011
    markeres wrote: »
    It's been two weeks since I e-mailed and I still haven't received a reply. Can you please just let me know what I have to do to return the package to you? Or confirm that what Macfly77 said to do will work? Thank you.

    You can discard it or keep it. Don't worry about shipping it back.
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