›

Shopping and Activation Support Guide

Amy LukimaAmy Lukima
edited March 2011 in Shopping or Activation Support
This guide is in progress but in the meantime you can also send a support ticket to support@telltalegames.com or PM me if you've sent a support ticket and have not received a reply in two business days. But please make sure you've double checked your spam folder and added support@telltalegames as a contact. I'm constantly working in the support box and it's very rare that I don't reply within 3 days.

Need technical support?

Looking for a package?

Not able to access a game you purchased?

Comments

  • Amy LukimaAmy Lukima
    edited March 2011
    If you're an international customer you will not receive a tracking number number unless you paid the additional cost for Fed Ex shipping. If you received free shipping or selected USPS you will get a USPS customs number. This number can be used to track a missing package but we can only start the process after eight weeks.

    Please make sure you check with your local post as well, we've recently had quite a few people report that they never got a customs notice.

    If eight weeks has passed and you still do not have your package please send me an email at support@telltalegames.com, or PM me.
This discussion has been closed.