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Only half of order arrived

batfaxbatfax
edited July 2011 in Shopping or Activation Support
I ordered Sam and Max: Surfin' the Highway and a Monkey Island Drinking Vessel and only recieved the book. I sent an email on June 23rd asking what the deal was, but never got anything back. If I just have to wait longer, that's fine. It's just the receipt in the package had both items listed yet both items weren't there and I'd like to know if there was some mishap.

Comments

  • batfaxbatfax
    edited July 2011
    s'been two weeks now. Can I get any sort of word about this?
  • Amy LukimaAmy Lukima
    edited July 2011
    batfax wrote: »
    I ordered Sam and Max: Surfin' the Highway and a Monkey Island Drinking Vessel and only recieved the book. I sent an email on June 23rd asking what the deal was, but never got anything back. If I just have to wait longer, that's fine. It's just the receipt in the package had both items listed yet both items weren't there and I'd like to know if there was some mishap.

    Ticket number?
  • batfaxbatfax
    edited July 2011
    Assuming ticket number is order number: #600131355621656
  • Amy LukimaAmy Lukima
    edited July 2011
    batfax wrote: »
    Assuming ticket number is order number: #600131355621656

    You would have received an automated email to reply to your email with a ticket number. Did you ever get that?
  • batfaxbatfax
    edited July 2011
    Ah. Missed that. Only searched my mail for "ticket" and misunderstood. I imagine this is what was meant: "Issue-49909"
  • Amy LukimaAmy Lukima
    edited July 2011
    It looks like our reply hit your spam folder. Your mug was reshipped the 23rd.


    From:
    To: J. <removed@gmail.com>
    Subject: Re: Incomplete order arrived
    Date: June 23, 2011 12:34 pm

    Hi
    ,

    I've reshipped the drinking vessel
  • batfaxbatfax
    edited July 2011
    What a mischievous thing that spam filter can be. Didn't block out previous emails but made sure I didn't see this one. Thank you very much for sorting this out!
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