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Unable to download purchased BTTF episodes -'this cannot be accessed on your account'

SkankmustardSkankmustard
edited September 2011 in Shopping or Activation Support
Hi,

I purchased the BTTF 5 game pack on PS3 in March and have slowly been working my way through the episodes when they are made available. I have just tried to download episode 5 and it says 'this cannot be accessed on your account'. The previous episodes and the game pack no longer have the shopping bag icon next to them so it thinks I haven't purchased them, even though I have and I only have one account.

I have seen other message board threads with the same problem, but no solutions given. Could it be that since the free trial has appeared the files themselves have been replaced so psn doesn't recognise them as part of the pack? Whatever the problem, I am unable to access what I paid for...

Any ideas or any ways of contacting Telltale directly?

Comments

  • puzzleboxpuzzlebox Telltale Alumni
    edited August 2011
    This sounds like a PSN account issue rather than something Telltale would be able to help with, so I’d suggest getting in touch with PSN support. You can contact Telltale support via support@telltalegames.com (and they do check these forums), but I’m not sure they’ll be able to do much for you in this case. Best of luck at any rate.
  • SkankmustardSkankmustard
    edited August 2011
    Cheers for that! I'll send them an email and also will chase up the PSN overlords.
  • Pascal-BTTFPascal-BTTF
    edited September 2011
    Hello, I have exactly the same message when I want to download episode 5. Can you tell me if the problem is solved and who solved it (PSN or Telltale). Thanks in advance.
  • IcedhopeIcedhope
    edited September 2011
    If it's for the Playstation Network. You need to contact Playstation about it.

    http://us.playstation.com/support/ask/ or you can call them 1-800-345-SONY
This discussion has been closed.